Branch Manager – Kingstanding

Sensory Audiology & Optical Recruitment; Birmingham; Vor Ort; GBP 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Career progression

Staff discounts

Pension scheme

28 days annual leave

Training opportunities

Family-run culture

Zusammenfassung

Sensory Audiology & Optical Recruitment is seeking a Branch Manager to lead a busy optics/audiology branch and drive excellent customer service. You will inspire a dedicated team, manage daily operations, and push for sales growth while upholding high professional standards.

The role requires leadership experience in retail or healthcare, a customer-first mindset, and strong communication. It offers a supportive, family‑run culture with opportunities for development and a competitive benefits

Qualifikationen

• Experience as a retail manager, ideally in optics, audiology or healthcare.
• Strong leadership and people management skills.
• Customer-first mindset with excellent communication abilities.
• Basic IT skills and familiarity with point-of-sale systems.

Aufgaben

• Lead and motivate your team to provide outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and high quality care.
• Oversee stock management, compliance and day-to-day branch efficiency.
• Collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build relationships.
• Maintain compliance with company policies, health and safety standards.

Kenntnisse

Leadership

People management

Customer focus

Communication

Retail management

POS familiarity

Healthcare experience

Basic IT skills

Jobbeschreibung

Sensory Audiology & Optical Recruitment is proud to be working in partnership with a long standing family run hearing and eye care company with a focus on customer care and excellent eyecare service.

As a Branch Manager, you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point‑of‑sale systems are also required.

If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.

What's on offer:

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family‑run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day‑to‑day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements