Branch Manager Complex Care

City & County Healthcare; Newtown; A distancia; GBP 41.000 - 50.000; Jornada completa

Descripción de la vacante

CCH Group is seeking a Branch Manager (Complex Care) to lead and grow the Advantage branch. This remote-based role involves travel across Wales, with the Cardiff office as a base, and focuses on delivering outstanding client-centred services while driving sustainable growth.

You will be accountable for quality, performance, regulatory compliance, and building strong relationships with commissioners and private clients to expand complex care packages.

Formación

• Strong understanding of complex care services and client needs
• Statutory and regulatory frameworks knowledge
• Experience managing a care service or business unit
• Budget management and commercial awareness
• Experience leading and developing teams
• Safeguarding, risk assessment, and health & safety knowledge
• Excellent written and spoken English
• Full UK driving licence
• Enhanced DBS (or willingness to obtain)
• Experience managing complex care services at scale
• Experience working with commissioners and tender processes
• Quality assurance and audit experience
• Recruitment, HR processes, and performance management

Responsabilidades

• Lead & Grow the Business: Manage your branch as a profitable unit and drive growth via commissioner and private client relationships
• Onboard new complex care packages safely with Service Development and Care Service Managers
• Monitor KPIs, budgets and performance targets to improve quality and efficiency
• Ensure high-quality, person-centred complex care services and robust care planning
• Lead HR processes including recruitment, supervision, absence and disciplinary matters
• Maintain structured records to evidence quality and compliance and ensure regulatory standards

Conocimientos

Complex care

Leadership

Budget management

Stakeholder relations

Educación

NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care

Herramientas

Microsoft Office

Descripción del empleo

Are you a driven, commercially aware care leader ready to take full ownership of a Complex Care branch?

We are looking for an experienced Branch Manager (Complex Care) to lead, grow and strengthen our Advantage branch — delivering outstanding, client-centred services while driving sustainable business growth.

This is a pivotal leadership role for someone who thrives on accountability, quality, and performance.

This is a remote-based role, with regular travel required across Wales. Our office is based in Cardiff, with clients located throughout Wales, including North Wales.

Salary: up to £45,000

Job Description

What You’ll Do

Lead & Grow the Business

Manage your branch as a successful and profitable business unit

Drive branch growth through strong commissioner and private client relationships

Identify and convert new complex care opportunities

Work alongside Service Development and Care Service Managers to onboard new packages safely

Monitor KPIs, budgets, and performance targets

Contribute to strategic planning and market positioning

Maintain strong local market awareness and competitor insight

Deliver Outstanding Complex Care

Ensure high-quality, person-centred complex care services

Oversee robust care assessments, risk management and service planning

Ensure services meet regulatory, contractual and internal standards

Work collaboratively with Clinical Nurse Managers and audit teams

Protect clients through strong safeguarding and risk mitigation

Oversee rota management, on-call planning and contingency arrangements

Ensure accurate service documentation and compliance

Lead & Develop Your Team

Inspire and lead your branch team to deliver excellence

Take full line management responsibility for recruitment, performance and development

Ensure safe recruitment practices and rigorous vetting

Manage HR processes including supervision, absence, disciplinaries and grievances

Identify training needs and support professional development

Promote equality, inclusion and anti-discriminatory practice

Ensure Compliance & Quality

Maintain full regulatory compliance (including Registered Manager requirements if applicable)

Liaise confidently with regulators and commissioners

Oversee complaints, incidents and continuous improvement plans

Maintain structured records to evidence quality and compliance

Ensure health & safety systems and risk assessments are embedded

You’ll act as an ambassador, representing the branch with commissioners, healthcare professionals, regulators and partner agencies.

Qualifications

What You’ll Need

Strong understanding of complex care services and client needs

Solid knowledge of statutory and regulatory frameworks

Experience managing a care service or business unit

Budget management and commercial awareness

Experience leading and developing teams

Understanding of safeguarding, risk assessment and health & safety

Excellent written and spoken English

Strong IT skills including Microsoft Office

NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent)

Full UK driving licence

Enhanced DBS (or willingness to obtain)

Experience managing complex care services at scale

Experience working with commissioners and tender processes

Quality assurance and audit experience

Managing recruitment, HR processes and performance management

Registered Manager status (where applicable)

Additional Information

Why choose us?

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey

CCH Group is an Equal Opportunities Employer and part of the CCH Group