Remote Complex Care Branch Manager – Growth & Quality

City and County Healthcare Group Ltd; Newtown; Remote; GBP 41,000 - 50,000; Full time

Job summary

City and County Healthcare Group Ltd. seeks a Branch Manager (Complex Care) to lead an Advantage branch across Wales. This remote-based role requires regular travel to client sites and regulators while driving growth and ensuring high-quality, person-centred complex care services.

You will manage budgets, KPIs and staffing, ensuring compliant operations and strong commissioner relationships. The position offers strategic impact and leadership across a nationwide care network.

Qualifications

• Strong understanding of complex care services and client needs.
• Knowledge of statutory and regulatory frameworks.
• Experience managing a care service or business unit.
• Budget management and commercial awareness.
• Experience leading and developing teams.
• Understanding safeguarding, risk assessment and health & safety.
• Excellent written and spoken English.
• Strong IT skills including Microsoft Office.
• NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent).
• Full UK driving licence.
• Enhanced DBS (or willingness to obtain).
• Experience managing complex care services at scale.
• Experience working with commissioners and tender processes.
• Quality assurance and audit experience.
• Managing recruitment, HR processes and performance management.
• Registered Manager status (where applicable).

Responsibilities

• Lead & Grow the Business
• Manage your branch as a successful and profitable business unit
• Drive branch growth through strong commissioner and private client relationships
• Identify and convert new complex care opportunities
• Work alongside Service Development and Care Service Managers to onboard new packages safely
• Monitor KPIs, budgets, and performance targets
• Contribute to strategic planning and market positioning
• Maintain strong local market awareness and competitor insight
• Deliver Outstanding Complex Care
• Ensure high-quality, person-centred complex care services
• Oversee robust care assessments, risk management and service planning
• Ensure services meet regulatory, contractual and internal standards
• Work collaboratively with Clinical Nurse Managers and audit teams
• Protect clients through strong safeguarding and risk mitigation
• Oversee rota management, on-call planning and contingency arrangements
• Ensure accurate service documentation and compliance
• Lead & Develop Your Team
• Inspire and lead your branch team to deliver excellence
• Take full line management responsibility for recruitment, performance and development
• Ensure safe recruitment practices and rigorous vetting
• Manage HR processes including supervision, absence, disciplinaries and grievances
• Identify training needs and support professional development
• Promote equality, inclusion and anti-discriminatory practice
• Ensure Compliance & Quality
• Maintain full regulatory compliance (including Registered Manager requirements if applicable)
• Liaise confidently with regulators and commissioners
• Oversee complaints, incidents and continuous improvement plans
• Maintain structured records to evidence quality and compliance
• Ensure health & safety systems and risk assessments are embedded
• You’ll act as an ambassador, representing the branch with commissioners, healthcare professionals, regulators and partner agencies.

Skills

Complex care knowledge

Regulatory knowledge

Budget management

Team leadership

Safeguarding & safety

English proficiency

IT skills

Quality assurance

Recruitment & HR

Performance management

Tender processes

Commissioner relations

Driving licence

DBS clearance

Registered Manager status

Education

NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent)

Job description

City and County Healthcare Group Ltd. seeks a Branch Manager (Complex Care) to lead an Advantage branch across Wales. This remote-based role requires regular travel to client sites and regulators while driving growth and ensuring high-quality, person-centred complex care services.

You will manage budgets, KPIs and staffing, ensuring compliant operations and strong commissioner relationships. The position offers strategic impact and leadership across a nationwide care network.