Branch Manager

TN United Kingdom; Scunthorpe; On-site; GBP 25,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Filialleiter, der höchste Kundenservice-Standards liefert und eine Kultur der Exzellenz fördert. In dieser Rolle sind Sie verantwortlich für die Leitung des Teams, die Entwicklung von Verkaufsstrategien und die Sicherstellung eines reibungslosen Betriebsablaufs. Sie werden eng mit dem Regionalmanager zusammenarbeiten, um das Wachstum und die Kundenbindung zu fördern. Wenn Sie eine proaktive Person sind, die gerne in einem dynamischen Umfeld arbeitet und ein Team inspiriert, dann ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in einem Handelsumfeld und im Kundenservice.
• Fähigkeit, ein Team zu führen und zu motivieren.

Responsibilities

• Sicherstellen, dass die Standards der Filiale höchsten Qualitätsanforderungen entsprechen.
• Entwickeln und Umsetzen von Aktionsplänen zur Kundenbindung.

Skills

Kundenservice

Teamführung

Budgetverwaltung

Verkaufskompetenz

Führerschein

Tools

PC und Unternehmensverkaufsplattformen

Job description

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Days and Hours of Work:

42 hours / Monday-Friday & 2 Saturdays per month

Job Purpose:

To always deliver the highest levels of customer service and foster a culture of excellence within the Branch.

Key Accountabilities:

1. Set the culture of the branch to ensure standards are of the highest quality.
2. Ensure all branch staff meet or exceed activity standards required for their roles.
3. Maintain contact with customers and continually prospect for new business.
4. Develop and implement branch action plans to retain existing business and attract new customers.
5. Collaborate with the Regional Manager to create sales and marketing plans to generate sales, growth, and customer loyalty.
6. Provide timely feedback to senior management regarding sales & profit performance, KPIs, and required actions.
7. Ensure the branch is adequately staffed at all times.
8. Maintain and report accurate records of sales, deliveries, vehicle checks, and reports as required.
9. Control branch costs, expenses, stock, and all operational aspects of the branch.
10. Ensure compliance with all company policies, procedures, and ethical standards.
11. Identify and select stock items for customers promptly, ensuring timely and professional loading and delivery.
12. Handle daily cash banking and deposits securely following company procedures.
13. Delegate responsibilities appropriately with accountability and follow-up.
14. Coordinate and cooperate with colleagues within the company and wider community.
15. Set examples for trade counter staff in character, commitment, organizational, and selling skills.
16. Conduct regular coaching and training to motivate staff, enhance skills, and build a team culture, including arranging external training if necessary.
17. Follow safe work practices and use personal safety devices as required.

Key Experiences and Skills Required:

• Experience in a trade environment
• Experience in customer service
• Demonstrated high levels of customer service
• Experience managing cash, budgets, and sales
• Full driving license

Desirable Skills, Qualifications, and Experience:

• Knowledge of the cellular and building plastics industry, fenestration sector, or construction trade counter environment.
• Good local knowledge and understanding of the local road system.
• Proficiency with PC and company sales platforms and IT systems.
• Ability to listen and follow instructions.
• Some knowledge of the construction industry is preferred.
• Ability to work effectively within a team.
• Experience managing a team.

Personal Attributes:

• Action-oriented – capable of resolving problems promptly.
• Effective communicator – clear and concise in written and spoken communication at all levels.
• High standards – motivated to improve standards and challenge inadequate solutions.
• Integrity and trust – committed to honesty, loyalty, and high standards.
• People management – dedicated to constructive engagement with stakeholders.
• Team player – reliable, positive, and engaging.
• Leadership – inspiring, decisive, and capable of driving change.
• Empowering others – capable of delegation, providing feedback, and communicating responsibilities.
• Results-driven – confident in addressing problems and opportunities, willing to challenge norms to improve performance.