Deputy Branch Operations Manager

TN United Kingdom; York; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Deputy Branch Operations Manager to lead a dedicated team in delivering exceptional service. This role emphasizes the importance of training and motivating staff while ensuring compliance with safety standards. You will engage with core values of Integrity, Vigilance, and Helpfulness, and play a crucial role in operational performance and employee engagement. Join a company committed to diversity and inclusion, offering career growth and development opportunities. If you're passionate about making a difference in the security sector, this role is perfect for you!

Benefits

Career growth opportunities

Health & well-being programs

Diversity & inclusion initiatives

Employee networks

Competitive compensation

Qualifications

• 5 years experience in the security industry required.
• Strong people management skills needed for leading a workforce.

Responsibilities

• Lead and motivate staff to deliver excellent service.
• Conduct regular site security audits and manage performance.

Skills

SIA licence

Driving Licence

Operational management experience

Time management skills

Strong communication skills

People management skills

Commercial acumen awareness

Knowledge of H&S

Education

5 years checkable employment or education history

Right to work in the UK

Tools

Business intelligence tools

Job description

Social network you want to login/join with:

Job Description

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver an excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance, and Helpfulness, whilst showing a natural ability to recognize risk within the workplace and consider safety as a priority, complying with relevant policies, procedures, and training as provided by the Company.
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required.
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements.
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way.
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results.
• Monitor and be responsible for all direct expenditure associated with delivering the service.
• Ensure all assignment instructions/risk assessments and site documentation are current, in date, and fully understood by deployed employees.
• Carry out regular site security audits to identify opportunities for improvements, engaging the Branch Operations Manager as necessary.
• Work closely with the Branch Operations Manager, highlighting potential leads for solutions, conversions, and added services leadership.
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose.
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity.
• Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern.
• Measure employee engagement levels throughout the branch through survey results and NPS scores, identifying trends and creating action plans for improvement.
• Ensure effective training so employees perform to the required standard, conducting welfare visits and managing or escalating concerns.
• Manage performance improvement processes, including disciplinary and grievance procedures.
• Ensure timely completion of talent management and succession planning meetings, encouraging staff accountability for development.
• Promote and support the Learning Hub training model for wider learning and self-development.
• Participate in the development of the Securitas strategy through involvement in company and area initiatives.
• Review employee turnover reasons through exit interviews and take actions to improve conditions.
• Provide constructive feedback and support to the team, working on their development to optimize performance.

Qualifications

• SIA licence
• Driving Licence
• 5 years checkable employment or education history
• Right to work in the UK
• 1 year operational management experience
• 5 years experience within the security industry
• Commercial acumen awareness
• Flexible working hours
• Excellent time management skills
• Strong communication skills
• Ability to build good working relationships
• Strong people management skills, including leading and motivating a workforce
• Understanding of process-driven results
• Knowledge of H&S and its impact on employees
• Experience using business intelligence for efficiency and best practice

Additional Information

It’s great to see you’re considering a career with us at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at [emailprotected].

Why Choose Securitas UK?

We are on a mission to make the world safer, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, with industry-leading training and career development opportunities.

What You Can Expect

Our dedicated Recruitment Team reviews every application carefully. Need support? We’re here to help—just email us.

Diversity & Inclusion: Be Yourself at Securitas

• Career Growth: Pathways from apprenticeships to leadership.
• Inclusive Leadership: Respect, transparency, collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks: Safe spaces for connection and policy influence.
• Race at Work Charter & Armed Forces Covenant: Supporting equality and inclusion.
• Disability Confident Employer: Ensuring accessibility and guaranteeing interviews for disabled applicants within location requirements.
• Health & Well-being Programs: Mental health support and wellness.
• Neurodiversity Top Employer Certification: Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month.

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!