Branch Manager

A CLASS CARE LIMITED; Bedford; On-site; GBP 45,000 - 60,000; Full time

Job summary

ACC Care Group seeks an experienced Branch Manager to lead a busy domiciliary and live-in care service. You will drive quality, governance and staffing, while working with senior leaders to implement the improvement plan and ensure safe, compassionate, person-centred care.

You will manage audits, staff development and partnerships with clients, families and commissioners, maintaining compliance with CQC standards and safeguarding policies.

Qualifications

• Strong track record of improving service quality and compliance.
• Experience with CQC inspections and action plans.
• Knowledge of CQC Fundamental Standards and regulatory requirements.

Responsibilities

• Lead day-to-day operational management of domiciliary and live-in care services.
• Collaborate with senior management to implement improvements.
• Drive governance, quality monitoring and staffing continuity.

Skills

Leadership

Quality improvement

CQC knowledge

People management

Visiting/live-in care experience

Education

Level 5 Diploma in Leadership for Health & Social Care

Tools

Electronic rostering systems

Care planning software

Job description

Location: Brackley, Northamptonshire

Contract: Full-Time

Salary: Competitive, dependent on experience

Join Caroline Cares For You

Caroline Cares For You has a long-standing reputation for delivering exceptional domiciliary and live-in care. We currently provide around 400 hours of care per week, supporting people to remain independent in their own homes through high-quality visiting care and live-in care services.

We are seeking an exceptional, experienced Branch Manager to join us This is an opportunity for a highly motivated leader who enjoys making a real difference, driving service improvements, supporting teams and embedding sustainable, high-quality practices.

Working alongside our senior leadership team, you will play a key role in implementing our improvement plan, supporting our staff and ensuring we continue to deliver safe, compassionate and person-centred care.

What You’ll Be Doing

• Lead the day-to-day operational management of a busy domiciliary and live-in care service delivering approximately 400 care hours per week.
• Work collaboratively with senior management to implement and imbed ongoing improvments.
• Drive improvements in quality, governance, compliance and operational performance.
• Coach, mentor and develop the branch team to build confidence, accountability and a culture of continuous improvement.
• Ensure safe staffing, effective rota management and excellent continuity of care.
• Complete audits, spot checks, care reviews and quality monitoring activities, ensuring actions are completed promptly.
• Build positive relationships with clients, families, local professionals and commissioners.
• Ensure compliance with CQC Regulations, safeguarding legislation and company policies.
• Support recruitment, induction, supervision and performance management of staff.
• Prepare the branch for future regulatory engagement by embedding robust governance processes and best practice.

About You

We're looking for someone who has:

Essential

• A strong track record of successfully improving service quality and compliance.
• Experience managing services through CQC inspections and implementing action plans.
• Excellent knowledge of CQC Fundamental Standards and regulatory requirements.
• Outstanding leadership and people management skills.
• Experience managing both visiting care and/or live-in care services.
• Excellent organisational and problem-solving abilities.
• Full UK driving licence and access to a vehicle.

Desirable

• Level 5 Diploma in Leadership for Health & Social Care (or equivalent).
• Experience supporting services to achieve Good or Outstanding CQC ratings.
• Knowledge of electronic care planning and rostering systems.
• Significant management experience within a CQC-regulated domiciliary care service.

Why Join Us?

You’ll be joining a supportive senior leadership team who are fully committed to investing in the service, supporting our staff and delivering exceptional outcomes for the people we care for.

If you are passionate about quality, thrive on improving services and enjoy leading teams through positive change, we’d love to hear from you.

Safeguarding

Caroline Cares For You is committed to safeguarding and promoting the welfare of vulnerable adults. All appointments are subject to an Enhanced DBS check, satisfactory references and proof of the right to work in the UK.

It’s a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children or both). A DBS is required for all our roles at enhanced level. This will be requested during the recruitment process. All roles involve working with children, young people or vulnerable adults, along with the safeguarding responsibilities that this involves. ACC Care Group has a safeguarding commitment statement and is committed to promoting the welfare of vulnerable groups and every client. Our inclusion statement applies to all applicants, and we actively welcome applicants with disabilities. If you require any reasonable adjustments for interview, please email [e-mail]. Codes of Conduct, ethical standards, safeguarding policies and expected behaviours. These set out the professional values, responsibilities and safeguarding commitments required of all ACC Care Group workers, ensuring safe, respectful and high-quality care for every client.