Branch Leader: Elevate Customer Experience

Nationwide; Kirkcaldy; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Access to private medical insurance

A highly competitive pension

Annual performance related bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub – health and wellness options

Up to 2 days of paid volunteering

Job summary

Nationwide in Kirkcaldy, Fife is seeking a Branch Manager to lead the branch floor, train staff, and drive a strong customer-focused operation. This permanent full-time role (35 hours per week, Monday to Saturday) requires managing demands in a busy retail environment while maintaining FCA standards and delivering top-notch service.

You’ll be responsible for developing and implementing the branch’s business plan, liaising with management, and ensuring efficient use of systems and processes.

Qualifications

• Experience leading teams in a busy retail environment.
• Strong customer service focus and ability to meet customer needs.

Responsibilities

• Lead and train branch team to deliver best-in-class customer experience.
• Manage customer expectations with strong product knowledge and service delivery.
• Create and implement the branch business plan to drive performance.
• Stay organized in a busy environment and ensure efficient service.

Skills

Leadership

Commercial mind

People management

Customer service

Job description

Nationwide in Kirkcaldy, Fife is seeking a Branch Manager to lead the branch floor, train staff, and drive a strong customer-focused operation. This permanent full-time role (35 hours per week, Monday to Saturday) requires managing demands in a busy retail environment while maintaining FCA standards and delivering top-notch service.

You’ll be responsible for developing and implementing the branch’s business plan, liaising with management, and ensuring efficient use of systems and processes.