Senior Branch Manager - Falkirk (Customer-First Leader)

Description This; Falkirk; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual bonus

Training & development

Salary sacrifice schemes

Life assurance

Wellhub

Volunteer days

Job summary

Nationwide is hiring a Senior Branch Manager for our Falkirk branch. This permanent, full-time role (35 hours/week, Mon-Sat) leads a team, drives performance, and delivers exceptional customer service in a high-profile retail environment.

The successful candidate will be responsible for coaching staff, meeting service targets, and ensuring regulatory and operational standards are met. The role includes career development, competitive benefits, and a focus on customer-first values within a

Qualifications

• Senior leadership experience in retail, with a track record of improving performance and customer service.
• Ability to motivate teams and manage a branch effectively.

Responsibilities

• Supervise and coach branch staff to meet objectives.
• Drive exceptional customer service and sales performance.
• Build trust and long-term relationships with members and the community.

Skills

Leadership

Customer service

Performance management

People development

Retail management

Job description

Nationwide is hiring a Senior Branch Manager for our Falkirk branch. This permanent, full-time role (35 hours/week, Mon-Sat) leads a team, drives performance, and delivers exceptional customer service in a high-profile retail environment.

The successful candidate will be responsible for coaching staff, meeting service targets, and ensuring regulatory and operational standards are met. The role includes career development, competitive benefits, and a focus on customer-first values within a