Branch Leader: Complex Care Growth & Compliance

Interserve Healthcare; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

Interserve Healthcare is seeking a Branch Manager in Wales to lead and grow the business, ensuring profitable operations and high-quality complex care services. You will manage the branch, build relationships with commissioners and private clients, and identify opportunities to expand packages.

Collaboration with Service Development and Care Service Managers will onboard new packages safely, monitor KPIs and budgets, and uphold regulatory standards, safeguarding clients, and fostering a safe,

Qualifications

• Strong understanding of complex care services and client needs.
• Solid knowledge of statutory and regulatory frameworks.
• Experience managing a care service or business unit.
• Budget management and commercial awareness.
• Experience leading and developing teams.
• Excellent written and spoken English.
• Full UK driving licence.

Responsibilities

• Lead and grow the branch as a profitable business unit.
• Drive growth through commissioner and private client relationships.
• Identify and convert new complex care opportunities.
• Onboard new packages safely with Service Development and Care Service Managers.
• Monitor KPIs, budgets, and performance targets.
• Contribute to strategic planning and market positioning.
• Maintain strong local market awareness and competitor insight.
• Oversee complex care services with risk management and quality planning.
• Ensure regulatory, contractual and internal standards are met.
• Collaborate with Clinical Nurse Managers and audit teams.
• Protect clients through safeguarding and risk mitigation.
• Oversee rota management, on-call planning and contingency arrangements.
• Ensure accurate service documentation and compliance.
• Lead and develop your branch team on recruitment, performance and development.
• Ensure safe recruitment practices and rigorous vetting.

Skills

Complex care expertise

Stakeholder management

Budget management

Team leadership

Risk assessment

English proficiency

IT skills (MS Office)

Driving licence

Education

NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent)

Job description

Interserve Healthcare is seeking a Branch Manager in Wales to lead and grow the business, ensuring profitable operations and high-quality complex care services. You will manage the branch, build relationships with commissioners and private clients, and identify opportunities to expand packages.

Collaboration with Service Development and Care Service Managers will onboard new packages safely, monitor KPIs and budgets, and uphold regulatory standards, safeguarding clients, and fostering a safe,