Branch Leader – Building Materials & Customer Experience

STARK Building Materials UK; Newcastle upon Tyne; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Competitive basic salary

Performance bonus

34 days holiday per year

Pension plan

Life assurance

Discount platform

Digital GP

Cycle to work

Refer a Friend

Wellbeing centre

Job summary

STARK Building Materials UK is seeking an Assistant Branch Manager for the Newcastle upon Tyne branch. You will take a hands-on leadership role in daily branch operations, delivering excellent customer service and building strong relationships with customers and suppliers.

You will manage day-to-day branch activities, support the Branch Manager, and uphold high Health and Safety standards while ensuring efficient stock handling and order processing.

Qualifications

• Experience in builders’ merchant or building materials supplier.
• Background in sales, marketing or building materials with ability to grow the business.
• Strong leadership skills to lead a busy branch and support the Branch Manager.
• Hands-on approach with the ability to work alongside the team.
• Strong Health and Safety focus and maintaining branch standards.
• Excellent communication and customer service skills.
• Good organisational skills and ability to prioritise workloads.

Responsibilities

• Act as first-line support to the Branch Manager, helping lead and motivate the team to deliver branch success.
• Take a hands-on approach to the day-to-day running of a busy branch, supporting the team and leading by example.
• Deliver an excellent customer experience, building strong relationships with local customers and suppliers.
• Process customer orders over the phone and face to face, ensuring a professional and efficient service.
• Support branch operations, including picking orders, checking deliveries, putting stock away and maintaining accurate stock levels.
• Deliver products to customers using a 3.5-tonne Transit van when required.
• Develop your product knowledge to identify opportunities, maximise sales and make the most of every customer interaction.
• Maintain high standards of Health and Safety, housekeeping and branch operations, ensuring the team follows the correct procedures.

Skills

Leadership

Customer service

Sales

Branch operations

Health and safety

Stock management

Delivery coordination

Communication

Job description

STARK Building Materials UK is seeking an Assistant Branch Manager for the Newcastle upon Tyne branch. You will take a hands-on leadership role in daily branch operations, delivering excellent customer service and building strong relationships with customers and suppliers.

You will manage day-to-day branch activities, support the Branch Manager, and uphold high Health and Safety standards while ensuring efficient stock handling and order processing.