Assistant Branch Manager

Raab-Karcher Baustoffhandel; Newcastle upon Tyne; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

34 days holiday

Pension (Legal & General)

Life Assurance 2x salary

Employee discounts

Wellbeing centre

Job summary

STARK UK, through Jewson Partnership Solutions, is recruiting an Assistant Branch Manager for the Newcastle-upon-Tyne branch. You will lead daily operations, drive sales, and ensure excellent customer service while upholding high health and safety standards.

You’ll support the Branch Manager, supervise staff, manage orders, deliveries, and stock levels, and represent the branch to customers and suppliers with professionalism.

Qualifications

• Experience in a builders’ merchant, building materials supplier or similar trade is essential.
• Strong leadership to guide a busy branch and support the Branch Manager.
• Excellent communication and customer service to build relationships with customers and suppliers.

Responsibilities

• Lead day-to-day branch operations and team performance.
• Deliver excellent customer experience, handling orders in person and over the phone.
• Oversee stock management, deliveries, and safety standards in the branch.

Skills

Leadership

Customer service

Sales experience

Health & safety

Stock management

Job description

Assistant Branch Manager# STARK UK Careers## Assistant Branch ManagerApply: Site-based only: Newcastle-upon-Tyne: Full time: Posted Yesterday: End Date: November 8, 2026 (14 days left to apply): JR40151At JPS (Jewson Partnership Solutions) part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! JPS is here to deliver more for Registered Providers of Social Housing, Repairs & Maintenance Contractors and organisations operating in the public sector. We are recruiting for an **Assistant Branch Manager** to join our thriving JPS team in St. Peters, Newcastle upon Tyne, NE6 1AQ. As Assistant Branch Manager, you will take a hands-on leadership role in the day-to-day running of a busy branch, leading by example, delivering excellent customer service, building strong relationships and taking ownership of branch operations while maintaining high standards of Health and Safety. **What You’ll Be Doing** * Act as first-line support to the Branch Manager, helping lead and motivate the team to deliver branch success.* Take a hands-on approach to the day-to-day running of a busy branch, supporting the team and leading by example.* Deliver an excellent customer experience, building strong relationships with local customers and suppliers.* Process customer orders over the phone and face to face, ensuring a professional and efficient service.* Support branch operations, including picking orders, checking deliveries, putting stock away and maintaining accurate stock levels.* Deliver products to customers using a 3.5-tonne Transit van when required.* Develop your product knowledge to identify opportunities, maximise sales and make the most of every customer interaction.* Maintain high standards of Health and Safety, housekeeping and branch operations, ensuring the team follows the correct procedures. **What We’re Looking For** * Experience working within a builders’ merchant, building materials supplier or related trade environment is essential.* A background in sales, marketing or working for a building materials supplier, with the ability to understand customer needs and identify opportunities to grow the business.* Strong leadership skills, with the confidence to take the lead in a busy branch and support the Branch Manager with daily operations.* A hands-on approach, with the ability to work alongside the team while ensuring tasks are completed efficiently.* A strong focus on Health and Safety, with the ability to maintain branch standards and ensure the team works safely.* Excellent communication and customer service skills, with the ability to build lasting relationships with customers and suppliers.* Good organisational skills and the ability to prioritise workloads in a fast-paced environment. **What’s in it for you** * Competitive Basic Salary* Performance Related Bonus 34 days holiday per year* Retirement Savings Plan (Pension) – with Legal & General* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.* Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)* Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover* Refer a Friend scheme* Wellbeing Centre via Work Perks **Why Choose Us?** Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations. Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career. **What's Next** If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.Jewson Partnership Solutions is here to deliver more for Registered Providers of Social Housing, Repairs & Maintenance Contractors and organisations operating in the public sector. If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at [e-mail]. We look forward to hearing from you!