Assistant Branch Manager

STARK Group; Newcastle upon Tyne; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive basic salary

Performance-related bonus

34 days holiday per year

Pension – with Legal & General

Life assurance

Job summary

STARK Group is seeking an Assistant Branch Manager to lead our JPS team in St. Peters, Newcastle upon Tyne. You will manage day-to-day branch operations, deliver excellent customer service, and foster strong relationships with customers and suppliers.

A hands-on leader who can motivate staff and uphold Health & Safety standards is essential. Responsibilities include guiding the team, handling orders, stock control, and assisting with deliveries using a 3.5-tonne transit van.

Qualifications

• Experience in a builders’ merchant or building materials supplier is essential.
• Background in sales/marketing or customer-focused environment.
• Strong leadership and ability to run a busy branch with daily operations.
• Hands-on approach with a focus on safety and high standards.

Responsibilities

• Lead and motivate the branch team to achieve branch goals.
• Oversee day-to-day branch operations and customer orders.
• Deliver excellent customer service to local customers and suppliers.
• Process orders by phone and in person with professionalism.
• Support stock handling, deliveries, and stock accuracy.
• Assist in product knowledge development to drive sales.

Skills

Leadership

Sales

Customer service

Health & Safety

Stock control

Team motivation

Communication

Driving (van)

Job description

AtJPS (Jewson Partnership Solutions) part of Stark UK, we believe that our greatest asset is our people!We'renot just a team;we’rea vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. Ifyou’relooking for a place where your ideas are not just welcomed but celebrated,you’vefound your home!

JPS is here to deliver more for Registered Providers of Social Housing, Repairs & Maintenance Contractors and organisations operating in the public sector.

We are recruiting for an Assistant Branch Manager to join our thriving JPS team in St. Peters, Newcastle upon Tyne, NE6 1AQ.

As Assistant Branch Manager, you will take a hands-on leadership role in the day-to-day running of a busy branch, leading by example, delivering excellent customer service, building strong relationships and taking ownership of branch operations while maintaining high standards of Health and Safety.

What You’ll Be Doing

• Act as first-line support to the Branch Manager, helping lead and motivate the team to deliver branch success.
• Take a hands-on approach to the day-to-day running of a busy branch, supporting the team and leading by example.
• Deliver an excellent customer experience, building strong relationships with local customers and suppliers.
• Process customer orders over the phone and face to face, ensuring a professional and efficient service.
• Support branch operations, including picking orders, checking deliveries, putting stock away and maintaining accurate stock levels.
• Deliver products to customers using a 3.5-tonne Transit van when required.
• Develop your product knowledge to identify opportunities, maximise sales and make the most of every customer interaction.
• Maintain high standards of Health and Safety, housekeeping and branch operations, ensuring the team follows the correct procedures.

What We’re Looking For

• Experience working within a builders’ merchant, building materials supplier or related trade environment is essential.
• A background in sales, marketing or working for a building materials supplier, with the ability to understand customer needs and identify opportunities to grow the business.
• Strong leadership skills, with the confidence to take the lead in a busy branch and support the Branch Manager with daily operations.
• A hands-on approach, with the ability to work alongside the team while ensuring tasks are completed efficiently.
• A strong focus on Health and Safety, with the ability to maintain branch standards and ensure the team works safely.
• Excellent communication and customer service skills, with the ability to build lasting relationships with customers and suppliers.
• Good organisational skills and the ability to prioritise workloads in a fast-paced environment.

What’sin it for you

• Competitive Basic Salary

• Performance Related Bonus
  34 days holiday per year

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• AvivaDigicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Refer a Friend scheme

• Wellbeing Centre via Work Perks

Why Choose Us?

Quality-We’reunwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment-Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development-We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.