Branch Customer Service & Sales Apprentice

Travis Perkins plc; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Job summary

TF Solutions, part of the Travis Perkins Group, is hiring a Customer Service Apprentice to join our Birmingham-area branch. You'll be on the front line helping customers face to face and over the phone, delivering first-class service and building long-term relationships.

You will spend time across the branch, talking to trade-counter customers, processing orders, updating stock, and coordinating supplier deliveries.

Qualifications

• Key customer-facing role requiring excellent service.
• Ability to upsell where appropriate with guidance.
• Willingness to learn across branch operations.

Responsibilities

• Process customer orders at the counter and over the phone.
• Answer calls, book deliveries, and keep stock lists up to date.
• Support warehouse activities and coordinate with suppliers.

Skills

Customer service

Communication

Adaptability

Teamwork

Job description

TF Solutions, part of the Travis Perkins Group, is hiring a Customer Service Apprentice to join our Birmingham-area branch. You'll be on the front line helping customers face to face and over the phone, delivering first-class service and building long-term relationships.

You will spend time across the branch, talking to trade-counter customers, processing orders, updating stock, and coordinating supplier deliveries.