Branch Customer Experience Advisor – Retail Banking

Banco Santander; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

A major banking institution is seeking a Customer Experience Advisor for its Hove Branch. You will help customers with daily transactions, providing outstanding service while managing various queries via phone and in-branch. The ideal candidate should demonstrate strong communication and customer service skills, and be prepared to work flexibly in a dynamic team environment. This position offers a starting salary of £24,000 along with a range of benefits including holiday and pension contributions.

Benefits

Annual cash allowance of £500

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions

Wellness programs

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or telephony background.
• The ability to communicate effectively with customers to understand their needs.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Building relationships and finding solutions.

Skills

Customer service

Communication

Teamwork

Flexibility

Adaptability

Job description

A major banking institution is seeking a Customer Experience Advisor for its Hove Branch. You will help customers with daily transactions, providing outstanding service while managing various queries via phone and in-branch. The ideal candidate should demonstrate strong communication and customer service skills, and be prepared to work flexibly in a dynamic team environment. This position offers a starting salary of £24,000 along with a range of benefits including holiday and pension contributions.