In-Branch Customer Experience Advocate

HSBC; Cramlington; On-site; GBP 21,000 - 23,000; Full time

Job summary

HSBC is seeking a customer-facing branch role in the United Kingdom. The position focuses on delivering high-quality, personalised service to customers, handling cash withdrawals and deposits, and promoting use of direct channels.

The role emphasizes fairness and a proactive approach to addressing simple customer needs while maintaining energy to meet targets and deliver excellent service at the branch.

Qualifications

• Strong customer service mindset and ability to build rapport.
• Experience handling cash deposits and withdrawals where applicable.
• Good communication and listening skills to understand customer needs.

Responsibilities

• Provide high quality, personalised, friendly service as the first point of contact for HSBC customers.
• Handle cash withdrawals and deposits with accuracy and compliance.
• Treat customers fairly and pro-actively identify simple needs and opportunities for direct channel use.

Skills

Customer service

Cash handling

Communication

Job description

HSBC is seeking a customer-facing branch role in the United Kingdom. The position focuses on delivering high-quality, personalised service to customers, handling cash withdrawals and deposits, and promoting use of direct channels.

The role emphasizes fairness and a proactive approach to addressing simple customer needs while maintaining energy to meet targets and deliver excellent service at the branch.