Branch Customer Experience Associate

HSBC; Cheltenham; On-site; GBP 21,000 - 26,000; Full time

Job summary

HSBC in the United Kingdom is seeking a branch-based, customer-facing role that serves as the first point of contact for HSBC customers. You will provide a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing simple customer needs, including cash withdrawals and deposits.

The role emphasises treating customers fairly, delivering excellent service, and encouraging customers to use direct channels where appropriate, while supporting

Job description

HSBC in the United Kingdom is seeking a branch-based, customer-facing role that serves as the first point of contact for HSBC customers. You will provide a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing simple customer needs, including cash withdrawals and deposits.

The role emphasises treating customers fairly, delivering excellent service, and encouraging customers to use direct channels where appropriate, while supporting