Branch Banking: Customer Service Advisor (In-Branch & Digital)

Co-operative Bank Plc; Exeter; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Annual discretionary bonus

Personal pension with enhanced_contris

Maternity, paternity and shared par­-e

Wellbeing support

Life assurance (6x annual salary)

Job summary

Co-operative Bank Plc in Exeter is seeking a customer-focused colleague to be the first point of contact for personal and business banking customers across in-branch, phone and digital channels. You will help customers, promote appointments with the Personal Banking Team, protect against fraud, work toward targets, follow regulatory requirements and collaborate with colleagues to improve service.

We offer a supportive environment with ongoing training and opportunities within a growing branch

Qualifications

• Current experience in a customer focused role.
• Experience of interacting directly with customers and providing a great service on a daily basis.
• Good attention to detail with experience of processing customer details or data accurately.
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
• The ability to work in a fast paced environment.
• Computer literate with the ability to navigate quickly and confidently around multiple systems.
• Experience of cash handling is helpful.

Responsibilities

• Serve as first point of contact for personal and business banking customers across channels.
• Encourage customers to schedule appointments with the Personal Banking Team.
• Protect and educate customers against fraud and scams.
• Work toward personal and team targets and objectives.
• Adhere to day-to-day regulatory and compliance requirements.
• Work as part of a team, sharing and identifying ways to improve the service provided by the branch.

Skills

Customer service

Communication skills

Attention to detail

Data entry accuracy

Diversity & inclusion awareness

Job description

Co-operative Bank Plc in Exeter is seeking a customer-focused colleague to be the first point of contact for personal and business banking customers across in-branch, phone and digital channels. You will help customers, promote appointments with the Personal Banking Team, protect against fraud, work toward targets, follow regulatory requirements and collaborate with colleagues to improve service.

We offer a supportive environment with ongoing training and opportunities within a growing branch