Banking Customer Service Officer Impactful Branch Support

The Co-operative Bank plc; Exeter; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days holiday rising to 30 days

Competitive pension with up to 10% employer contribution

Wellbeing support including mental health services

Family friendly policies

Job summary

A leading ethical banking institution in Exeter is seeking a Customer Service Officer to enhance the customer experience. The role encompasses acting as the primary contact for banking customers, supporting them through digital transformation, and providing cash management services. Ideal candidates will possess previous customer service experience and a passion for helping diverse clients. Comprehensive training and a supportive environment are provided. The salary and work patterns are competitive, with options for personal and professional growth.

Qualifications

• Previous experience in a customer service environment is essential.
• Computer literate and able to navigate multiple systems confidently.
• Proven success in achieving targets and objectives.

Responsibilities

• Act as first point of contact for customers.
• Support customers across various channels.
• Identify and address customer’s needs.

Skills

Customer service experience

Knowledge of cash handling

Positive and resilient attitude

Proficiency with computer systems

Ability to assist diverse customers

Ability to work in a fast-paced environment

Job description

A leading ethical banking institution in Exeter is seeking a Customer Service Officer to enhance the customer experience. The role encompasses acting as the primary contact for banking customers, supporting them through digital transformation, and providing cash management services. Ideal candidates will possess previous customer service experience and a passion for helping diverse clients. Comprehensive training and a supportive environment are provided. The salary and work patterns are competitive, with options for personal and professional growth.