Banking Customer Experience Champion

Coventry Building Society; Newcastle upon Tyne; Hybrid; GBP 16,000 - 21,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Annual discretionary bonus scheme

Personal pension with enhanced contrib

Maternity, paternity and shared family

Life assurance

Job summary

Coventry Building Society in Newcastle-under-Tyne is seeking a Customer Service Assistant to be the first point of contact for personal and business banking customers. You will support customers across in person, telephone and secure messages in a fast-paced branch environment.

Daily duties include cash handling, updating customer records, promoting additional products, and helping protect customers from fraud, with a focus on accessibility for all backgrounds including vulnerable customers.

Qualifications

• Current experience in a customer focused role (e.g. retail, hospitality or call centre).
• Experience of interacting directly with customers and providing a great service daily.

Responsibilities

• Be the first point of contact for customers in branch, across in person, telephone and secure messages.
• Assist with cash handling and update customer records across internal systems.
• Encourage customers to schedule appointments with Personal Banking Team for additional products and services.
• Protect and educate customers against fraud and scams, supporting vulnerable customers.

Job description

Coventry Building Society in Newcastle-under-Tyne is seeking a Customer Service Assistant to be the first point of contact for personal and business banking customers. You will support customers across in person, telephone and secure messages in a fast-paced branch environment.

Daily duties include cash handling, updating customer records, promoting additional products, and helping protect customers from fraud, with a focus on accessibility for all backgrounds including vulnerable customers.