Digital Banking & Fraud-Aware Customer Care Specialist

Hsbc Global Services Limited; Uldale; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work

Pension plan

Healthcare

Life assurance

Flexible benefits

Sharesave scheme

Job summary

HSBC Global Services Limited is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support those with more complex needs, while delivering a personalised, friendly experience and driving customer satisfaction.

The role emphasizes coaching and development, with on-going training and opportunities to grow within HSBC's branches and digital tools.

Qualifications

• Excellent communication skills and empathy in customer conversations.
• Ability to take ownership from inquiry to resolution.
• Willingness to learn HSBC digital services and fraud awareness.

Responsibilities

• Serve as first point of contact for customers and deliver outstanding service.
• Educate customers on HSBC digital platforms and fraud awareness.
• Identify vulnerable customers and determine best support approach.
• Assist customers with complex banking needs and provide personalised assistance.

Skills

Communication skills

Empathy

Ownership

Resilience

Job description

HSBC Global Services Limited is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support those with more complex needs, while delivering a personalised, friendly experience and driving customer satisfaction.

The role emphasizes coaching and development, with on-going training and opportunities to grow within HSBC's branches and digital tools.