Branch Assistant – Customer Service & Stock Specialist (Profit Share)

Total Plumbing; Pontyclun; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Profit Share Bonus Scheme

Online discount portal including money

Employee Care Helpline and access to a

staff discount scheme

Death in Service benefit

formal training and career progression

Job summary

Total Plumbing in Pontyclun is seeking a friendly Branch Assistant to help run the Llantrisant branch. This hands-on role focuses on delivering excellent service to customers in person and over the phone while supporting daily operations.

You will handle order picking, stock checks, loading, safety, and basic sales tasks. Forklift training is provided, and there is a clear path for training and progression while working an average 43.25 hours per week with occasional Saturdays.

Qualifications

• Customer service skills essential.
• Strong communication with customers and colleagues.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Provide first-class service to every customer, in person and over the phone.
• Accurately pick and prepare orders for deliveries, collections, and stock transfers.
• Loading vehicles on the yard and ensure goods are stored safely.
• Maintain stock levels, replenish shelves, and keep displays well-organised.
• Support with sales by processing transactions, raising paperwork, and forwarding leads.
• Handle supplier deliveries, checking quality and quantity of goods.
• Keep the branch, yard, and warehouse safe, clean, and well-organised.
• Operate forklifts safely (training provided if required).

Skills

Customer service

Communication

Teamwork

Attention to detail

Reliability

Forklift licence

Job description

Total Plumbing in Pontyclun is seeking a friendly Branch Assistant to help run the Llantrisant branch. This hands-on role focuses on delivering excellent service to customers in person and over the phone while supporting daily operations.

You will handle order picking, stock checks, loading, safety, and basic sales tasks. Forklift training is provided, and there is a clear path for training and progression while working an average 43.25 hours per week with occasional Saturdays.