Branch Assistant

Ad Talent; Hull and East Yorkshire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Your weekends are your own.

Full time or part time opportunities.

Five weeks' paid holiday plus bank hol

Health Cash Plan and Company Sick Pay.

Retail discounts and Friends andFamily

Life Assurance Cover.

Paid volunteering time.

Job summary

Stevenswood is hiring a Branch Assistant in Hull to help customers, prepare quotes and get orders ready for dispatch. You’ll support sales and keep customers updated from enquiry to installation.

This hands-on role rewards friendly service, good organisation and a can-do attitude, with responsibilities across answering enquiries, keeping stock moving and ensuring the branch runs smoothly.

Qualifications

• Strong customer service skills and clear communication.
• Good numeracy, literacy and attention to detail.
• Confident in following up enquiries and spotting sales opportunities.
• Willingness to learn about products and systems.

Responsibilities

• Look after customers: answering enquiries and keeping them updated from first enquiry through to installation.
• Supporting sales: preparing quotes using our industry-specific software, explaining products and promotions, and contacting existing or lapsed customers to generate business.
• Keeping orders moving: managing stock efficiently, picking orders and organising loads for dispatch.
• Getting the details right: updating customer records, taking payments and helping with end of day banking and reports.
• Pitching in as a team: keeping the branch clean, organised and safe, supporting colleagues and working towards branch targets.

Skills

Customer service

Communication

Numeracy

Organisation

Team player

Job description

Enjoy helping customers and like a job that keeps you busy with a bit of everything?

Branch Assistant

Hull | Full time or part time

£26,485.68 to £27,477.40 per year for full time hours

No weekends | 3.30pm Friday finish | Five weeks' holiday plus bank holidays

Stevenswood is looking for a Branch Assistant to join our Hull team. You'll help customers get what they need, prepare quotes, follow up sales opportunities and get orders ready for dispatch.

This is a varied, hands‑on role where friendly service, good organisation and a willingness to get stuck in all count. Whether you're answering an enquiry or picking an order, you'll help make sure our customers are “sorted”.

What's in it for you?

• Your weekends are your own. Monday to Friday working, finishing at 3.30pm on Fridays.
• Full time or part time opportunities. Let us know what you're looking for when you apply.
• Five weeks' paid holiday plus bank holidays, with the flexibility to buy two additional days.
• Health Cash Plan and Company Sick Pay.
• Retail discounts and Friends and Family Discounts.
• Life Assurance Cover.
• Paid volunteering time.

Your day to day

You'll be part of the team keeping the branch running smoothly, with responsibilities including:

• Looking after customers: answering enquiries, helping with accounts and keeping customers updated from their first enquiry through to installation.
• Supporting sales: preparing quotes using our industry specific software, explaining products and promotions, and contacting existing or lapsed customers to generate business.
• Keeping orders moving: managing stock efficiently, picking orders and organising loads for dispatch.
• Getting the details right: updating customer records, taking payments and helping with end of day banking and reports.
• Pitching in as a team: keeping the branch clean, organised and safe, supporting colleagues and working towards branch targets.

What we're looking for

You'll be approachable, reliable and proud to give customers a good experience. You'll enjoy working with others and be comfortable with both customer conversations and practical branch tasks.

You'll also bring:

• Strong customer service skills and clear communication.
• Good numeracy, literacy and attention to detail.
• The confidence to follow up enquiries and spot sales opportunities.
• Good organisation and a willingness to learn about our products and systems.

If your experience includes customer service, retail, trade counter work, sales support or a busy branch environment, we'd like to hear from you.

Pay and hours

The full time salary is £26,485.68 to £27,477.40 per annum, within a fixed range.

Full time hours:

• Monday to Thursday: 7.30am to 4.30pm.
• Friday: 7.30am to 3.30pm.

Part time applications are welcome, with hours to be discussed.

Important Information: Applicants must have the right to work in the UK without employer sponsorship. Visa sponsorship is not available for this role, now or in the future.