Branch Assistant: Customer Service & Stock Expert

RS Group

Lamesley

On-site

GBP 20,000 - 23,000

Full time

6 days ago

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Benefits offered by this job

Generous pension scheme

Private health cover

Health cash plan

Employee share scheme

Additional holiday days per year

Annual bonus scheme

Discounts on vehicle leases for family

Employee Assistance Programme

Cycle to Work Scheme

Workwear & PPE

Personal development programmes

Job summary

RS Group in Newcastle is seeking a Branch Assistant to support the branch team by delivering excellent customer service, identifying customer needs, and resolving queries. You will also assist with delivery options and dispatches, while handling stock and packing duties.

Join a collaborative team and learn on the job with full training provided; a can-do attitude is essential for success in this hands-on branch role.

Qualifications

Some experience in a Customer Service or Retail role.
Strong communication skills.
The ability to multi-task and put your attention to different areas of work throughout your day.
Computer literacy.
A friendly face and a can-do attitude.

Responsibilities

As a Branch Assistant, you will be reporting directly to the Branch Manager.
Within the Branch, you will provide excellent customer service by helping identify our customers' needs and requirements by building strong relationships and investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches.
You will also be responsible for some warehouse and stock management picking and packing activities.