Branch Assistant

Stevenswood Trade Counters Limited; Gateshead; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

5 weeks holiday

Health plan

Retail discount

Life Assurance

Friends and Family Cashback

Volunteer time

Company sick pay

Job summary

Stevenswood Trade Counters Ltd operates as a dedicated supplier of windows, doors and related products across the UK. We seek a Branch Assistant for our Gateshead branch to deliver outstanding customer service, manage stock, support sales, and maintain branch standards.

The successful candidate will join a team that values customer care, accuracy, and proactive sales, with duties spanning customer interactions, quotes, banking support, and daily branch operations.

Qualifications

• Exceptional customer service abilities
• Strong numeracy and literacy skills
• Ability to maintain customer database and handle end-of-day tasks

Responsibilities

• Maintain the customer database up-to-date and accurate
• Assist with end-of-day banking and reporting
• Maintain branch standards of organisation, efficiency and cleanliness
• Keep customers informed about orders, quotes and promotions
• Assist manager with information collation and delivery
• Assist customers with all aspects of their account
• Process cash payments in line with Company procedures
• Support attainment of branch KPI targets
• Be knowledgeable about products and promotions
• Proactively drive sales and customer outreach
• Act as ambassador of the Company and mentor new colleagues
• Own the customer experience from enquiry to installation
• Use industry software to generate customer quotes
• Ensure efficient stock management and avoid unnecessary storage
• Deliver excellent customer service in line with the Company vision

Skills

Customer service

Numeracy

Literacy

Sales prospecting

Stock management

Job description

Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners. With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service, and competitive pricing to help you win more business, streamline installations, and maximise your profits.

We are now looking for a Branch Assistant at our Gateshead Branch to contribute to the overall success of the branch. Working Monday to Thursday 7:30 am-4:30 pm and Fri 7:30 am-3:30 pm

The successful candidate will place a strong emphasis on providing outstanding customer service. They will work collaboratively with colleagues to uphold consistently high service standards. With pride in their branch, they will contribute to its upkeep and presentation, supporting team members as needed. Customer-focused and professional, they will recognise the importance of representing the Company positively at all times.

We are seeking an individual who can demonstrate exceptional customer service abilities, along with strong numeracy and literacy skills

Key Responsibilities include;

• To maintain the customer database and ensure that information is kept up-to-date and accurate
• To assist with end of day banking and reporting
• To maintain branch standards in terms of organisation, efficiency and cleanliness
• To ensure that customers are kept updated about all relevant information including orders, quotes and promotions
• To assist the manager in the collation and delivery of information when requested
• To assist customers with all aspects of their account
• To accept cash payment from customers in line with Company standard, as and when required.
• To ensure the understanding and achievement of branch KPI targets as determined by the branch manager
• To ensure sufficient knowledge of products on offer as well as any Company or branch promotions
• To proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers
• To be an ambassador of the Company and act accordingly
• To act as buddies and mentors to new colleagues, not just in branch but across the Company
• To own customer experience from initial enquiry through to installation
• To use industry specific software to generate customer quotes
• To ensure efficient stock management and avoid any unnecessary storage of goods
• To deliver excellent customer service in line with the Company's vision - we want our customers to be "sorted"
• To pick stock and organise loads for dispatch
• To ensure compliance with Company procedures and processes
• To work in a safe and responsible manner
• To perform any other reasonable instruction

The Rewards:

• 5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy 2 days
• 39 hour contract Monday to Thursday 7:30 am-4:30 pm and Fri 7:30 am-3:30 pm (Early Finish Friday with no Saturday working, enjoy your weekends!)
• Health Cash Plan
• Retail Discount Scheme
• Life Assurance Cover
• Friends and Family Cashback on the products we manufacture
• Paid Volunteering time
• Company Sick Pay