Branch Assistant

Topps Tiles; Chichester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking a passionate Store Manager to drive performance and customer satisfaction at their Chichester location. The role offers a supportive environment, emphasizing service excellence and creative engagement with customers, along with competitive pay and benefits.

Benefits

Generous staff discount

Share Save scheme

Pension plan

Health insurance

Life assurance

Increasing holiday entitlement with service

Career development opportunities

Qualifications

• Retail experience with full P&L responsibility.
• Proven track record of delivering outstanding customer service.
• Ability to drive performance and coach team members.

Responsibilities

• Lead and motivate a team to exceed sales and profit targets.
• Create business plans and seek continuous improvements.
• Assist with various store tasks, including customer service and logistics.

Skills

Leadership

Customer Service

Commercial Awareness

Job description

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Store Manager Role

As Store Manager, you’ll ensure your store is an inspiring place to shop, offering amazing choice and friendly, knowledgeable customer service. You will lead and motivate a close-knit team, supporting, training, and developing them with the tools needed to exceed sales and profit targets through excellent customer service. Our approach emphasizes great service over hard selling, and an interest in creativity or interior design is beneficial as you help customers visualize their projects using in-store technology.

You will create the business plan and develop your team to increase sales margins. Managing all aspects of your store, you will constantly seek improvements as an individual, team, and store. We seek ambitious Store Managers who aspire for their store and team to be the best, demonstrating drive and leadership.

No two days are the same; your tasks may range from creative activities to assisting with traders, lifting tiles, or organizing deliveries.

Who You Are

You have retail experience with full P&L responsibility and a proven track record of delivering outstanding customer service and financial results. You understand that sales are driven by service and prioritize creating excellent customer experiences.

You are commercially aware, with the business acumen to stay ahead of competitors and differentiate your store. You are a passionate, proactive role model and a natural leader who drives performance through clear leadership, coaching, and people management.

What We Offer

In a culture that recognizes hard work and rewards great results, you will have the opportunity to earn uncapped personal commission and a company bonus, sharing in our success and significantly increasing your base salary.

Additional benefits include a generous staff discount, Share Save scheme, pension, life assurance, health insurance, holiday entitlement increasing with service, and other perks. We are committed to internal promotion, supporting your career development through personalized plans and training. Flexibility to cover store hours, including weekends, is required, but there is no evening work or work on Christmas Eve or Boxing Day.