Branch Assistant

Topps Tiles; Farnham; On-site; GBP 30,000 - 50,000; Full time

Job summary

Topps Tiles is seeking a Store Manager to inspire and lead a retail team. This role focuses on providing exceptional customer service and achieving financial targets while fostering a supportive workplace culture. With significant benefits and opportunities for career development, this is a chance to make a real impact in a dynamic environment.

Benefits

Uncapped personal commission

Company bonus scheme

Generous staff discount

Share Save scheme

Pension

Life assurance

Health insurance

Increasing holiday allowance

Qualifications

• Retail experience with full P&L responsibility.
• Proven track record of delivering outstanding customer service.
• Strong leadership and coaching abilities.

Responsibilities

• Ensure store is inspiring and provides excellent customer service.
• Lead, motivate, support and develop the team.
• Create the business plan and seek continuous improvement.

Skills

Customer Service

Team Leadership

P&L Responsibility

Commercial Awareness

Job description

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Store Manager Role

As Store Manager, you’ll ensure your store is an inspiring place to shop by providing amazing choice and friendly, knowledgeable customer service. You will lead, motivate, support, train, and develop your team, equipping them to exceed sales and profit targets through excellent service. Since we focus on service rather than hard selling, your interest in creativity or interior design will help your team assist customers in visualizing their projects and bringing them to life with in-store technology.

You will create the business plan, develop your team, and seek continuous improvement at every level. We value ambition in Store Managers who aim for their store and team to be the best. No two days are the same; your tasks may range from creative projects to helping with deliveries or assisting traders.

Who You Are

You have retail experience with full P&L responsibility and a proven track record of delivering outstanding customer service and financial results. You understand that great service drives sales and are commercially aware, with the business acumen to stay ahead of competitors. As a natural leader, you motivate your team through clear leadership, coaching, and effective people management.

What We Offer

In a culture that recognizes hard work and rewards great results, you will benefit from uncapped personal commission and a company bonus scheme, significantly increasing your base wage. Other benefits include a generous staff discount, Share Save scheme, pension, life assurance, health insurance, holiday allowance increasing with service, and numerous other perks. We are committed to internal promotion, supporting your career development with tailored plans and training. Flexibility to cover store hours, including weekends, is required, but there is no evening work or work on Christmas Eve or Boxing Day.