Branch Manager

Northgate Vehicle Hire Limited; Camberley; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading company in light commercial vehicle rental is seeking a Branch Manager for their Camberley location. The role involves overseeing branch operations, managing a team, and ensuring exceptional customer service. Competitive salary, performance bonuses, and growth opportunities are offered.

Benefits

Company car scheme or car allowance

Employee assistance program

Life assurance and pension

Retailer discounts

Training and development pathways

Qualifications

• Proven people manager in customer-oriented environments.
• Common sense and commercially minded approach.
• Natural coach focused on team development.
• Strong understanding of business operations.

Responsibilities

• Oversee branch performance, including rental activity and customer relations.
• Build and manage a high-performing team providing exceptional service.
• Drive innovation and minimize vehicle downtime.

Skills

Leadership

Customer Service

Commercial Acumen

Team Development

Job description

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Branch Manager

Reference: JUN20252176

Expiry date: 09:10, Mon, 14th Jul 2025

Location: Camberley

Benefits: A superb range of Exclusive, Employee only Benefits and Discounts.

Salary: £38,500 - £40k + Company Car/Allowance, Excellent Bonus and Benefits Scheme

Are you committed to your own development and want to take the next step on your career journey in an exciting industry that is facing significant technological and customer change?

Are you an outstanding leader, potentially from a retail or automotive background, wanting to work in an environment that keeps you at the forefront of evolving customer solutions?

Are you focused on the ongoing development of your team, providing the opportunities for your team to learn and develop themselves further?

And have you got a proven track record of providing, with your team, best in class customer service and delivery of performance to the required levels through your strong relationship, organisational and strategic capabilities?

If the answer to these questions is YES, then we have an exciting and ambitious opportunity for you!

We are looking for a talented individual to join the UK’s leading rental provider and accident management business, bringing to life, the Northgate experience for colleagues and customers at our busy Camberley Branch.

As Branch Manager, you will focus on supporting our customers to keep their business on the road ensuring they can deliver on their business promises - heading a team that gives an exceptional customer experience whilst working to the highest technical and quality standards.

Accountable for all aspects of the performance across the branch including rental activity, workshop performance and customer relationships, we are looking to you to develop a focused team that maximises revenue opportunities, drives innovation and improvement to minimise vehicle downtime and, above all, delivers on our service commitment to customers through the development of the team.

About you

• Firstly, you are a proven people manager with a solid management background in fast-paced customer orientated environments - you know how to build and manage a team to deliver exceptional solutions to your customers.
• You have a common sense, commercially minded business approach - you know what makes a great workplace and how to maximise efficiencies and identify opportunities to produce outstanding results.
• You get involved in every part of your business - you take pride in understanding exactly what makes your business tick and lead by example, setting high standards.
• You are a natural coach and love to take time to support the development of your team, - nothing gives you more job satisfaction than seeing a member of team develop their skills and confidence.
• You have a passion for customer service - you understand what is important to your customers and suppliers.

As Branch Manager, we offer:

• A competitive starting salarywith an additional 20% OTE bonus.
• A company car scheme or car allowance and additional employee benefits (including employee assistance, life assurance, pension, retailer discounts etc.)
• A clear career development pathway and our commitment to supporting your professional development through in-house and industry-recognised training.
• A forward-thinking, customer-focused environment equipped with the latest technology where a zero-tolerance safety culture is our priority.
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
• We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

And we’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.