Branch Assistant

Topps Tiles; Woking; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company seeks a Store Manager to inspire and lead a dedicated team. The role emphasizes excellent customer service and creativity in store design, with substantial rewards through commission and bonuses. This is an opportunity to develop your career in a supportive environment with a commitment to internal promotion.

Benefits

Generous staff discount

Uncapped personal commission

Company bonus scheme

Pension and life assurance

Health insurance

Increased holiday entitlement with service

Personalized career development plans

Extensive training opportunities

Qualifications

• Retail experience with full P&L responsibility.
• Proven track record of delivering outstanding customer service.
• Passionate leader with coaching and people management skills.

Responsibilities

• Lead and motivate a team to exceed sales and profit targets.
• Create business plans and manage all aspects of the store.
• Assist with deliveries and other duties as needed.

Skills

Customer Service

Leadership

Team Development

Commercial Awareness

Job description

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Store Manager Role

As Store Manager, you’ll ensure your store is an inspiring place to shop, wowing customers with an excellent selection and friendly, knowledgeable service. You will lead and motivate a close-knit team, supporting, training, and developing them to exceed sales and profit targets through inspirational customer service. Our approach emphasizes great service over hard selling, with sales driven by customer satisfaction. An interest in creativity or interior design is beneficial, helping your team assist customers in visualizing and bringing their projects to life using in-store technology.

You will create the business plan, develop your team, and manage all aspects of the store. Continual improvement is key—individually, as a team, and as a store. We seek ambitious Store Managers who aspire for their store and team to be the best in the land.

Every day offers new challenges, from creative tasks to assisting with deliveries and other store duties such as lifting tiles.

Who You Are

You have retail experience with full P&L responsibility and a proven track record of delivering outstanding customer service and financial results. You understand that sales are driven by service and are committed to providing excellent customer experiences.

You are commercially aware, with the business acumen to stay ahead of competitors and differentiate your store. You are a passionate, proactive leader who motivates through clear leadership, coaching, and people management.

What We Offer

In a culture that recognizes hard work and rewards great results, you will benefit from uncapped personal commission and a company bonus scheme that shares our success, significantly increasing your base wage.

Additional benefits include a generous staff discount, Share Save scheme, pension and life assurance, health insurance, holiday entitlement increasing with service, and a range of other perks. We are committed to internal promotion, providing a supportive environment for career development through personalized plans and extensive training. Flexibility to cover store hours, including weekends, is required, but there is no evening work or work on Christmas Eve or Boxing Day.