Branch Administrator

TN United Kingdom; Burton-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading independent Builders Merchant in the UK, where you will play a vital role in providing exceptional customer service and supporting the sales team. This position offers a dynamic work environment where your organizational skills and attention to detail will shine. You will handle various administrative tasks, manage customer inquiries, and contribute to a friendly and efficient branch atmosphere. With a competitive salary and a range of benefits, this is an exciting opportunity for someone looking to grow in a supportive and rewarding workplace.

Benefits

Competitive salary package

Performance-related bonus

Contributory pension scheme

Perkbox discounts

Financial planning support

Holiday accrual based on service

Free parking

Cycle to work scheme

Enhanced maternity/paternity pay

Mental health support

Qualifications

• Strong administrative and sales experience is advantageous.
• Excellent IT skills, especially with Microsoft Office programs.

Responsibilities

• Answering the telephone and managing petty cash float.
• Maintaining customer database and handling post.
• Supporting the sales team with excellent customer service.

Skills

Administrative Experience

Sales Experience

Microsoft Excel

Microsoft Outlook

Customer Service Skills

Attention to Detail

Organizational Skills

Tools

Microsoft Office

Job description

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Job Responsibilities

1. Answering the telephone, preparing and depositing takings, completing bank books, managing the petty cash float, processing goods inwards paperwork, and dealing with customer and supplier invoice queries.
2. Maintaining the customer database, ordering stationery and workwear uniforms, handling incoming and outgoing post, filing, and managing other general branch tasks as required.
3. Supporting the sales team by dealing with customers face-to-face, providing excellent customer service, offering quotations, purchasing materials, and managing stock levels.

Qualifications and Skills

Previous administrative and sales experience is advantageous, along with good IT skills, especially with Microsoft Office programs like Excel and Outlook. Candidates should have great attention to detail, be highly organized, and possess a confident, outgoing, and friendly personality with strong customer service skills. Builders’ merchant experience is a plus but not essential.

Benefits

Join the UK’s leading independent Builders Merchant, established in 1995, and enjoy benefits such as:

• Competitive salary package and performance-related bonus
• Contributory pension scheme
• Perkbox discounts
• Financial planning support
• Holiday accrual based on service
• Free parking
• Cycle to work scheme
• Enhanced maternity/paternity pay
• Mental health support and employee assistance programs