Branch Administrator

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a highly motivated Branch Administrator to join their dynamic team in Harborne. This role involves supporting the sales team with essential administrative tasks in a busy customer-facing environment. You will be responsible for managing office duties, handling customer inquiries, and ensuring efficient operations within the branch. With industry-leading training and development opportunities, this position offers clear career progression and a supportive work atmosphere. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

Industry-leading training and development

Clear career progression

Opportunities for advancement

Supportive and rewarding environment

Team incentives

Qualifications

• Experience in administrative roles, preferably in customer-facing environments.
• Strong communication skills and ability to manage multiple tasks.

Responsibilities

• Support the sales team with administrative duties and customer enquiries.
• Manage office expenditure and upload property details to portals.

Skills

Office Administration

Customer Service

Communication Skills

Organizational Skills

Detail-oriented

Numeracy

Resilience

Education

Experience as Administrator or Secretary

Job description

Social network you want to login/join with:

About Shipways

At Shipways, part of the Connells Group, we're looking for a highly motivated Branch Administrator to support our team in Harborne. As our Branch Administrator, you will take ownership of office administration accurately, efficiently, and professionally within a busy customer-facing environment.

What’s in it for you as our Branch Administrator?

• Industry-leading training and development
• Clear career progression
• Opportunities for advancement
• Supportive, rewarding, and fun environment
• Team incentives
• Understanding of operations within an estate agency

Key responsibilities of a Branch Administrator

The main purpose of your role is to support the sales team with administrative duties, including uploading property details onto major property portals, handling customer enquiries both in branch and over the phone, and managing office expenditure within budget.

Skills and experience required

• Preferably experience as an Administrator, Secretary, or similar role
• Customer-focused and comfortable in a client-facing role
• Resilient, positive, numerate, and detail-oriented
• Organised and able to prioritise workload in a fast-paced environment
• Keen interest in learning and industry updates
• Excellent verbal and written communication skills

Shipways Estate Agents is part of Sequence Home, one of the UK's largest estate agency and property services providers, operating under 11 trading names with over 100 years of history in some. The Group offers residential sales, lettings, new homes, mortgage services, surveying, conveyancing, and more.

Connells Group UK is an equal opportunities employer, encouraging applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.