Branch Administrator

TN United Kingdom; Wolverhampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading independent builders' merchant in the UK as a branch administrator. In this role, you will manage customer inquiries, support sales, and handle administrative tasks with a focus on excellent customer service. This position offers a competitive salary, performance-related bonuses, and a range of benefits including financial planning support and enhanced maternity/paternity pay. If you're organized, customer-focused, and ready to contribute to a dynamic team, this is the opportunity for you!

Benefits

Performance-related bonus

Contributory pension scheme

Perkbox discounts

Financial planning support

Holiday accrual based on length of service

Free parking

Cycle to work scheme

Enhanced maternity/paternity pay

Mental health support

Employee assistance program

Qualifications

• Previous administrative experience is essential.
• Proficient in Microsoft Office programs, especially Excel and Outlook.

Responsibilities

• Manage incoming inquiries and customer database.
• Support sales team with quotations and stock management.

Skills

Administrative Experience

Microsoft Office (Excel, Outlook)

Customer Service Skills

Attention to Detail

Organizational Skills

Builders’ Merchant Experience

Job description

Job Description

We are seeking a highly organized and customer-focused individual to join our team in a branch administrative role. Responsibilities include:

1. Answering the telephone and managing incoming inquiries.
2. Preparing and depositing takings, completing bank books, and managing petty cash.
3. Processing goods inwards paperwork and dealing with customer and supplier invoice queries.
4. Maintaining the customer database, ordering stationery and workwear uniforms, and handling incoming and outgoing post.
5. Filing and performing other general branch tasks as required.

Additionally, you will support our sales team by:

1. Dealing with customers face-to-face and providing excellent customer service.
2. Providing quotations and purchasing materials.
3. Managing stock levels for the category.

Qualifications and Skills

Candidates should have:

• Previous administrative experience.
• Proficiency in IT, especially Microsoft Office programs such as Excel and Outlook.
• Great attention to detail and high organization skills.
• A confident, outgoing, and friendly personality with good customer service skills.
• Builders’ merchant experience is an advantage but not essential.

Benefits

We offer a competitive salary package, performance-related bonus, contributory pension scheme, perkbox discounts, financial planning support, holiday accrual based on length of service, free parking, cycle to work scheme, enhanced maternity/paternity pay, mental health support, and an employee assistance program.

About MKM

MKM is the leading independent builders’ merchant in the UK, established in 1995, and has received numerous industry awards.