Customer Service Assistant

The Core at Corby Cube; Corby; On-site; GBP 15,000 - 18,000; Full time

Job summary

The Core at Corby Cube in Corby is seeking Customer Service Assistants to greet diverse theatre-goers and deliver a warm, helpful experience across foyer, bar and retail areas.

You will follow our experience standards, help customers find seats, handle basic queries, and support safety and cleanliness while promoting current promotions. Evening, weekend shifts and bank holidays are required.

Qualifications

• Excellent communication skills required.
• Strong organisational and interpersonal skills.
• Pro-active, can-do attitude and attention to detail.
• Ability to work under pressure and meet deadlines.
• Ability to work independently or as part of a team.

Responsibilities

• Provide excellent customer experience in theatre, retail and bar areas.
• Assist with ticketing and guiding customers to seats.
• Maintain cleanliness and safety standards.
• Promote current promotions and upsell retail items.
• Assist at events and with staff training as needed.

Skills

Communication

Organisational skills

Interpersonal skills

Pro-active attitude

Deadlines & pressure

Teamwork

Attention to detail

Problem solving

Tools

EPOS systems

Job description

Job Description

The Customer service assistants engage with our diverse Theatre audiences, delivering an excellent customer experience in a welcoming, helpful and consistent way whilst ensuring compliance to all safety regulations.

Key Duties and Responsibilities

Customer Experience

• Comply with the Core’s experience standards to provide an excellent customer experience for every customer.
• Ensure the Theatre remains clean, hygienic and is immaculately presented at all times.
• Conduct safety checks and security checks as instructed.
• Understand that customers have questions and be knowledgeable about the theatre, retail operation and current productions in order to answer them.
• Proactively direct customers to the auditorium, toilets and bars.
• Proactively help customers in need of assistance. Resolve minor complaints or issues referring more serious matters to the Customer Experience Management Team.
• Conduct ticket checks, help customers locate their seats and seat latecomers quickly and discreetly at the times prescribed.
• To assist customers who have had an accident or who become unwell; seeking the assistance of trained first aiders.

Health and Safety

• Participate in all required safety and security training and drills.
• Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and polices.
• Participate in and comply with arrangements laid out in the Theatre’s Fire Risk Assessment and Evacuation Plans including training and rehearsal drills.
• Participate in the theatre’s cleaning and sanitising procedures.

Retail

• Prepare bar and retail point of sale positions in line with hygiene and merchandising standards.
• Proactively sell retail products to customers, with the goal of improving the customer’s experience.
• Make customers aware of any current promotions at the time of sale.
• Prepare any pre-ordered items or drinks.
• Be fully knowledgeable about the entire range of products on sale.
• Ensure that service areas, equipment, cellars and stock rooms are clean and hygienically sanitised.
• Participate in all stock control processes; stock rotation, stock counting, stock deliveries.

General

• Provide reasonable adjustments for access patrons as instructed by the management team, including operating any access equipment.
• Assist with any functions, events, VIPs etc. as and when necessary.
• Assist in the on-going training of new members of staff.
• Any other duties that may reasonably be required as directed by management team.
• Wear and maintain the uniform and inform management of any damage or loss.

Additional Information

• Adhere to all Company Policies and Procedures outlined in the Staff Handbook and Employment Contract.
• To be aware of, adhere to, and implement any legislative requirements consistent with overall duties of this post, with particular regard to Health and Safety Policies and Procedures, GDPR and Equal Opportunities.
• The post-holder must be able to work evenings and weekends to include Friday & Saturday nights and Bank Holidays as these are the core operating times.

You must be aged 18+ years due to the required sale of alcohol

Full job description available on our website

This role is no guaranteed hours, working flexibly to include evenings and weekends as required to support busy periods to ensure the successful delivery of shows.

Closing Date: 16th Nov 26

Interviews: 24th Nov 26

Essential:

Experience

• Experience of working face to face with diverse audiences
• Experience at working in an engaging and welcoming manner.

Knowledge/Qualifications

• Understanding of, and commitment to, live performance
• Health & Safety

Skills/Abilities

• Excellent communication skills.
• Excellent organisational skills.
• Excellent interpersonal skills.
• Pro-active, can-do and passionate attitude.
• Ability to meet deadlines and work under pressure
• Ability to work independently or as part of a team.
• Excellent attention to detail
• Problem solving skills

Desirable:

Experience

• Direct Sales and experience of up-selling in a busy environment
• Visual display and merchandising
• Working with EPOS systems