Box Office Sales Assistant

National Theatre; Greater London; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Disability Confident employer scheme

Job summary

The National Theatre is seeking a part-time Box Office Sales Assistant to join the Box Office team on a six-month fixed-term basis. You will handle ticket sales and enquiries, delivering friendly, efficient service to customers in person, by phone or online, and support bookings and payments at peak times.

Key requirements include strong customer service experience, professional communication, and excellent IT skills with Word and Outlook. Previous theatre or hospitality experience is a plus.

Qualifications

• Demonstrable experience of working in a customer service role.
• Greeting customers in a friendly and welcoming manner and resolving interactions with a calm and confident approach.
• Accurate keyboard skills and proficient in Microsoft Word and Outlook.

Responsibilities

• Handle ticket sales and enquiries to deliver exceptional customer service.
• Manage bookings, process payments accurately, and provide information about shows, seating, and pricing.
• Ensure a smooth and efficient ticketing experience for customers in person, by phone or online.

Skills

Customer service

Greet customers

Keyboard skills

Microsoft Word

Outlook

Teamwork

Communication

Tools

Microsoft Word

Outlook

Job description

We are looking for a Box Office Sales Assistant to join the National Theatre's Box office team on a part time 6-months fixed term basis.

The Box Office Sales Assistant is responsible for delivering exceptional customer service by handling ticket sales and enquiries. This role ensures a smooth and efficient ticketing experience for customers, both in person and via phone or online channels. They will also be responsible for the following: manage bookings, processing payments accurately, and providing information about shows, seating, and pricing.The successful candidates will have the following:Demonstrable experience of working in a customer service roleProven experience of greeting customers in a friendly and welcoming manner and resolving customer interactions with a calm and confident approach.Accurate computer keyboard skills and proficient in Microsoft packages (Word and Outlook)Experience of working in a team and sharing responsibilitiesExcellent communication skills both verbally (by phone and in person) and written when engaging with internal and external stakeholders and customersIf that sounds like you, then we would love to hear from you!

Proud member of the Disability Confident employer scheme

Box Office Sales Assistant

Company: National Theatre
Salary: from £17,519.41 a year
Hours: Part-time
Location: London, SE1 9PX
Working pattern: On-site
Job type: Contract
Posting date: 28 Oct 2026
Closing date: 11 Nov 2026

Summary

We are looking for a Box Office Sales Assistant to join the National Theatre's Box office team on a part time 6-months fixed term basis.

Essential requirements

The Box Office Sales Assistant is responsible for delivering exceptional customer service by handling ticket sales and enquiries. This role ensures a smooth and efficient ticketing experience for customers, both in person and via phone or online channels. They will also be responsible for the following: manage bookings, processing payments accurately, and providing information about shows, seating, and pricing.

• Demonstrable experience of working in a customer service role
• Proven experience of greeting customers in a friendly and welcoming manner and resolving customer interactions with a calm and confident approach.
• Accurate computer keyboard skills and proficient in Microsoft packages (Word and Outlook)
• Experience of working in a team and sharing responsibilities
• Excellent communication skills both verbally (by phone and in person) and written when engaging with internal and external stakeholders and customers

If that sounds like you, then we would love to hear from you!

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Related jobs

International Distribution Officer, NT Live

from £34,650 per year

National Theatre

London

Hybrid Permanent Full time

Office & Finance/Procurement Administrative Assistant

SCP7-11 TTO 2 weeks £27,274-£29,071 FTE

eTeach UK Limited

Birmingham, West Midlands

On-site Contract Part time

Car Sales Executive

£20,000 to £60,000 per year

Octane Recruitment Ltd

Edgware, London

Permanent Full time Browse more jobs