Box Office Sales Assistant

National Theatre; Greater London; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Staff tickets

Annual leave 25 days

Training opportunities

On-site facilities

Job summary

National Theatre is seeking a Box Office Sales Assistant to join the Box Office team. The role focuses on delivering exceptional customer service by handling ticket sales and enquiries, both in person and via phone or online channels.

You will manage bookings, process payments accurately, and provide information about shows, seating, and pricing. The successful candidate will have demonstrable experience in customer service, strong communication skills, and the ability to work well in a team.

Qualifications

• Demonstrable experience of working in a customer service role.
• Proven ability to greet customers in a friendly and welcoming manner and resolve interactions calmly and confidently.
• Accurate keyboard skills and proficiency with Microsoft Word and Outlook.
• Experience of working in a team and sharing responsibilities.
• Excellent communication skills both verbally and in writing with internal and external stakeholders.

Responsibilities

• Handle ticket sales and enquiries for customers in person, over the phone, and online.
• Manage bookings and process payments accurately.
• Provide information about shows, seating, and pricing to customers.

Skills

Customer service

Friendly greeting

MS Word/Outlook

Team player

Excellent communication

Tools

Microsoft Word

Outlook

Job description

We are lookingfor a Box Office Sales Assitant tojoin the National Theatre's Box office team.

The Box Office Sales Assistant is responsible for delivering exceptional customer service by handling ticket sales and enquiries. This role ensures a smooth and efficient ticketing experience for customers, both in person and via phone or online channels. They will also be responsible for the following: manage bookings, processing payments accurately, and providing information about shows, seating, and pricing.

The successful candidates will have the following:

• Demonstrable experience of working ina customer service role
• Proven experience of greetingcustomers in a friendly and welcoming manner and resolving customer interactions with a calm and confident approach.
• Accurate computer keyboardskills and proficient in Microsoft packages (Word and Outlook)
• Experience of working in a teamand sharing responsibilities
• Excellent communication skills both verbally (by phone and in person) and written when engaging with internal and external stakeholders and customers

If that sounds like you, then we would love to hear from you!

Working with us will give you..

• Complimentary staff tickets for shows and guided tours, subject to availability and policy
• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
• Development Programmes via e-learning platform, and specialist in-person training relating to role
• Access to interest-free season ticket loan and cycle scheme partnership
• Enhanced sick pay
• Family Friendly policies including Family leave and Support leave
• Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
• Pension schemes with Legal & General and NEST
• Sabbatical option, subject to agreement and policy
• On-site staff canteen and social facilities
• On-site occupational health support
• In-house mental health and wellbeing advisors providing workplace counselling and support
• Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
• Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
• Discounted access to National Theatre at Home
• Volunteer leave – one paid day per year to volunteer for your chosen charity
• Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well asin local businesses (from Wagamama to gyms), on and around the South Bank
• Access to retailer discounted gift cards and a cash-back-on-spending card

Please note

The closing date for the receipt of a completed application is Wednesday 11 November 2026 at 12 noon

We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact [e-mail].

Unfortunately, we are unable to progress an application for this role if you do not currently have (or would be able to obtain) an ongoing right to work in the UK. We cannot sponsor candidates under a workvisafor this role because the role is ineligible for sponsorship under the UK government’s requirements for the Skilled Workervisaroute. If you have any queries or would like to discuss this matter further, please contact [e-mail].

In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.

We strive to promote inclusive and equitable practices in all areas of the NT. Candidates who declare a disability, opt into the Disability Confident Scheme in their application and meet the minimum criteria are offered an interview in line with the scheme, subject to its documented exceptions.

If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email [e-mail] or call us on 02074523834.