Zero Hour Contract

Wycombe Swan Theatre; Greater London; Hybrid; GBP 20,000 - 29,000; Part time

Benefits offered by this job

Discounted theatre tickets

Training and development plans

Retailer savings program

Job summary

Trafalgar Theatre in London seeks a Box Office Assistant to help run the Box Office with precision and a customer‑driven approach. You will support ticketing operations, answer queries, and contribute to the smooth daily function of the venue in a fast-paced environment.

The role requires a flexible, proactive team player who can handle confidential information professionally and work additional hours as needed to support the Box Office Manager and theatre management.

Qualifications

Responsibilities

• Provide accurate administration and support at the Box Office while delivering high standards of customer service.
• Be an ambassador for the theatre and productions, handling tickets and queries with professionalism.

Job description

Box Office Assistant | Trafalgar Theatre | Zero Hour

Unavailable

Trafalgar Theatre London

Located on Whitehall, Trafalgar’s flagship London venue Trafalgar Theatre is a spectacular Grade II listed building. In 2021, the theatre reopened following a major multi-million-pound restoration project which reinstated the theatre back to its original heritage 1930’s design.

ABOUT THIS ROLE

The Box Office Assistant plays an important role in the smooth running of the Box Office, providing accurate administration, and offering the highest standard of customer service whilst working pro-actively to maximize tickets sales.

This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. From time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience, and capabilities.

ABOUT YOU

The position of Box Office Assistant requires a hard-working team player who is readily able to embrace the fast-paced environment of the Box Office. They must maintain a high level of accuracy in completing any given task and consistently demonstrate adaptability and enthusiasm. Importantly, as an ambassador for the both the theatre and our resident productions, they must conduct themselves in a professional and friendly manner at all times. The capability to exercise the utmost confidentiality, discretion and integrity regarding information acquired as a result of their position within the organisation is critical.

Strong and demonstrable experience in providing excellent customer service is essential. The Box Office Assistant must be a clear and confident communicator and possess excellent written and numerical skills. Highly self-motivated, whilst being comfortable working as part of a close-knit team, the Box Office Assistant must possess good problem-solving skills and an ability to remain calm under pressure. They must also understand the importance of attention to detail and have a natural ability to prioritise.

Crucially, the Box Office Assistant will demonstrate a desire to learn new skills and to develop themselves professionally to ensure that they make an ongoing contribution to the success of their team and the venue. With this in mind, they must remain flexible to the demands of the business and be prepared to work additional hours as reasonably required by the Box Office Manager and the Theatre Management.

about trafalgar entertainment

Founded by Sir Howard Panter and Dame Rosemary Squirein 2017, Trafalgar Entertainment is an award‑winning global live‑entertainment business, producing plays and musics, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live‑streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

Discounted theatre tickets

Training and development plans

Hundreds ofsavings across retailers withTE&ME

Access to mental health resources

And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title

Box Office Assistant

Location

Trafalgar Theatre

Contract & hours

Zero Hour

Flexible – Must be available to work Saturdays, as well as weekdays.

Minimum availability required: 2 shifts per week

Paid at 12.07% of hours worked

Annual Leave

Paid at 12.07% of hours worked

Salary

£18.01 per hour

Closing date

6th November 2027 - (Please note that vacancies may close early if required)

Location: London, SW1A 2DY, GB

Job Description

Download a full Job Description

Details

£18.01 per hour