Box Office & Audience Experience Coordinator

ArtsHub (UK) Ltd.; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Job summary

The Box Office Coordinator at Garsington Opera will ensure a smooth and welcoming booking experience for audiences across the Festival season and year-round activities. The role interacts with customers, members and data processes, coordinating group bookings and events, and supporting audience development initiatives.

Core duties include high-quality customer service, data management, and effective communication with stakeholders, while maintaining GDPR compliance and facilitating school and

Qualifications

• Essential: Significant customer service experience in a relevant sector.
• Essential: Extensive experience in the use and principles of CRM systems.
• Essential: Familiarity with ticketing strategies for theatre/live events.
• Essential: Strong IT skills with emphasis on Excel, Teams and SharePoint.
• Essential: Familiarity with online booking channels and their formats.
• Desirable: Experience of Tessitura CRM system.
• Desirable: Working knowledge of Gift Aid declarations and claims.
• Desirable: Full UK driver’s license and own car.

Responsibilities

• For a full list of job responsibilities please refer to the full job pack: https://garsington-opera-assets.s3.amazonaws.com/uploads/2026/09/Box-Office-Coordinator-Job-Description-2026.pdf
• Contact for more info : [e-mail]

Skills

Customer service

Stakeholder communication

GDPR understanding

Project management

Data management

Ticketing strategies

Audience development

Account management

Tools

CRM systems

Excel

Teams

SharePoint

Tessitura CRM

Job description

The Box Office Coordinator at Garsington Opera will ensure a smooth and welcoming booking experience for audiences across the Festival season and year-round activities. The role interacts with customers, members and data processes, coordinating group bookings and events, and supporting audience development initiatives.

Core duties include high-quality customer service, data management, and effective communication with stakeholders, while maintaining GDPR compliance and facilitating school and