Box Office and Duty Manager

ArtsHub Australia Pty; United Kingdom; Remote; GBP 27,000 - 38,000; Full time

Job summary

ArtsHub (UK) Ltd. is seeking a highly motivated Box Office and Duty Manager to lead frontline services within our Visitor Experience Department.

You will manage a team of multiskilled staff delivering reception, Box Office counter and telephone service, while ensuring accurate administration of shows on sale using the Spektrix system. Reporting to the Head of Visitor Experience, you will oversee staff, system maintenance and operations, and represent the theatre in delivering outstanding

Qualifications

• Experience working on a CRM system.
• Excellent communication skills.
• Able to prioritise own workload and work to conflicting deadlines.
• Line management experience and ability to motivate others.
• Ability to work varied shifts, including weekends, evenings and Bank Holidays.

Responsibilities

• Lead frontline services within the Visitor Experience Department.
• Manage and motivate a team of multiskilled staff for reception and Box Office duties.
• Oversee Box Office system management and Spektrix operations.
• Coordinate with Marketing and Programming to ensure accurate show administration.
• Represent the theatre and deliver high standards of customer service across all frontline areas.

Job description

Job Summary

We need a highly motivated and efficient Box Office and Duty Manager.

Job Description

You will have a passion for delivering the best in customer service and be motivated to play a leading role in the Visitor Experience Department. You will contribute significantly to our frontline services, by managing and motivating a team of multiskilled staff to provide reception and Box Office counter and telephone service. You will be responsible for managing the Box Office system, Spektrix, liaising with Marketing and Programming departments to ensure timely and accurate administration of shows on sale and associated responsibilities.

The Box Office and Duty Manager will work closely with the whole Visitor Experience Team to assist in the co-ordination and delivery of a high standard of customer service across all frontline areas. This is an operational role varied between Box Office Management and Duty Management for performances and room hires. Reporting to the Head of Visitor Experience you will be responsible for staff management, system maintenance and operations, and representing the theatre in exceeding customers' expectations.

Job Requirements

We are looking for:

• Experience working on a CRM system.
• Excellent communication skills.
• Able to prioritise own workload and work to conflicting deadlines.
• Have line management experience and an ability to motivate others.
• Ability to work varied shifts when requires, including weekends, evenings and Bank Holidays.