Front of House Manager

Chippingnortontheatre; Over Norton; On-site; GBP 26,000 - 36,000; Full time

Job summary

Chippingnortontheatre is seeking a confident, engaging Front of House Manager to join our team. You will handle administrative duties, oversee bar staff and volunteer ushers, and duty-manage performances and events to ensure every visitor enjoys an excellent experience. We value people who love hospitality and delivering great customer service.

Live performance familiarity is a plus but not essential. The role reports to the Head of Customer Experience and offers flexibility between 35–40 hours

Qualifications

• appreciation for hospitality and customer service excellence.
• ability to work well with diverse teams including bar staff and volunteers.
• experience in live performance environments is beneficial but not required.

Responsibilities

• Administrative work to support front of house operations.
• Managing bar staff and volunteer ushers to ensure smooth events.
• Duty managing performances and events, ensuring a positive customer experience.
• Servicing and restocking the theatre bar to maintain stock and quality.
• Hours vary across daytime, evenings and weekends; rota-based scheduling.

Skills

Hospitality

Customer service

People skills

Job description

We are recruiting for a confident, engaging and welcoming person to join our team as Front of House Manager.

This role is a mixture of administrative work, managing our bar staff and volunteer ushers, duty managing performances and events, servicing and restocking The Theatre's bar and ensuring our customers have an excellent experience every time they step through our doors.

Our ideal candidate will love working with people and have an innate feel for great hospitality and customer service. An understanding of live performances would be a benefit, but by no means a requirement.

The Front of House Manager is responsible to the Head of Customer Experience. This is a full time post, which could be 40 hours a week all year, or 35 hours during 10 months of the year and 40 hours during the 2 month panto run at Christmas (depending on the preference of the candidate).

The hours are worked across a full mix of daytime, evenings and weekends depending on the rota, and we operate a Time off in Lieu system for busy or quieter weeks.