Boutique Retail Manager – Luxury Coffee Experience Leader

Nestlé Nespresso SA; Leeds; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus up to 10%

Private medical insurance

Nespresso coffee machine

Monthly capsule allowance

25 days holiday

Job summary

Nestlé Nespresso SA in Leeds, at Trinity Shopping Centre, seeks an inspiring Retail Manager to lead the boutique and drive exceptional customer experiences while delivering commercial results.

You will translate boutique objectives into KPIs, plan with internal stakeholders, schedule coverage to maximise sales, develop your team, and stage local events to raise brand awareness. This full-time role reflects our luxury retail ethos.

Qualifications

• Proven retail leadership experience in luxury or premium environments.
• Strong customer-centric mindset with a focus on service excellence.
• Ability to lead teams at pace and translate objectives into actions.

Responsibilities

• Translate boutique objectives into tangible KPI targets for the team.
• Develop and execute a strategic plan aligned with business goals.
• Align schedules with sales plans to ensure floor coverage.
• Model outstanding service and elevate every customer interaction.
• Deliver local events to raise brand awareness and engagement.
• Maintain a safe, compliant operating environment throughout the day.

Skills

Retail leadership

Customer experience

Team development

Sales planning

Job description

Nestlé Nespresso SA in Leeds, at Trinity Shopping Centre, seeks an inspiring Retail Manager to lead the boutique and drive exceptional customer experiences while delivering commercial results.

You will translate boutique objectives into KPIs, plan with internal stakeholders, schedule coverage to maximise sales, develop your team, and stage local events to raise brand awareness. This full-time role reflects our luxury retail ethos.