Premium Boutique Manager - Elevate Customer Experience

Nestlé S.A.; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Private medical insurance

Nespresso machine & capsules

25 days holiday (+ BH)

Personal development

Job summary

Nestlé S.A. is seeking an inspiring Retail Manager to lead the Nespresso boutique at Westfield Stratford, London. You will drive the boutique to achieve its commercial objectives, identifying opportunities to optimise performance and ensuring KPI delivery while embedding a culture of exceptional customer experience.

You will translate commercial objectives into tangible goals, align schedules to sales plans, develop a high-performing team, and deliver local events to raise brand awareness.

Qualifications

• Proven retail leadership experience within premium or luxury environments.
• Strong commercial awareness and KPI focus.
• Excellent written and spoken communication and interpersonal skills.

Responsibilities

• Own daily boutique operations and drive exceptional customer experiences.
• Translate boutique objectives into clear KPI targets for the team.
• Develop and execute plans aligned with wider business goals with stakeholders.
• Schedule and steward floor coverage to optimise sales.
• Lead by example to embody the Nespresso brand ambassador mindset.
• Inspire a high-performing, inclusive team culture.
• Deliver local events to raise brand awareness and engage customers.
• Ensure safe and compliant day-to-day operations.

Skills

Retail leadership

Commercial acumen

Communication skills

Team development

Job description

Nestlé S.A. is seeking an inspiring Retail Manager to lead the Nespresso boutique at Westfield Stratford, London. You will drive the boutique to achieve its commercial objectives, identifying opportunities to optimise performance and ensuring KPI delivery while embedding a culture of exceptional customer experience.

You will translate commercial objectives into tangible goals, align schedules to sales plans, develop a high-performing team, and deliver local events to raise brand awareness.