Boutique Retail Manager - Lead Luxury Customer Experience

Nestlé Nespresso SA; Sheffield; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Up to 10% annual bonus

Private medical insurance

Complimentary Nespresso machine & free

25 days holiday with bank holidays

Job summary

Nestlé Nespresso SA in Sheffield Meadowhall is seeking a Retail Manager for a 12-month fixed term contract. You will lead the boutique to achieve commercial objectives, optimise the customer experience, and inspire a high-performing team in a luxury retail environment.

The role requires proven retail leadership, people management skills, and a passion for delivering exceptional service. The position offers a competitive salary with potential for up to a 10% annual bonus and private medical

Qualifications

• Proven retail leadership experience in a luxury environment.
• Ability to manage teams at pace with a customer-centric focus.
• Strong HR knowledge and people management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Translate commercial objectives into measurable KPI targets.
• Lead boutique operations to achieve commercial KPIs.
• Plan staff schedules to ensure floor coverage.
• Deliver outstanding customer experiences and brand ambassador.
• Drive local events and brand awareness in Sheffield.

Skills

Retail leadership

Team leadership

Luxury environment experience

HR knowledge

Communication skills

Job description

Nestlé Nespresso SA in Sheffield Meadowhall is seeking a Retail Manager for a 12-month fixed term contract. You will lead the boutique to achieve commercial objectives, optimise the customer experience, and inspire a high-performing team in a luxury retail environment.

The role requires proven retail leadership, people management skills, and a passion for delivering exceptional service. The position offers a competitive salary with potential for up to a 10% annual bonus and private medical