Luxury Retail Manager — Elevate Customer Experience

Nestlé Nespresso SA; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Complimentary coffee machine and monthly capsule allowance

25 days holiday entitlement

Potential for up to a 10% annual bonus

Private medical insurance

Pension scheme

Focus on personal development and growth

Job summary

Nestlé Nespresso SA is looking for a Retail Manager for their Westfield Stratford location in London. You will lead the operations of the boutique, championing exceptional customer experiences while managing a high-performing team.

The ideal candidate has proven retail leadership experience, a passion for customer service, and the ability to create a positive team culture. This full-time position offers a range of benefits including a monthly capsule allowance and private medical insurance.

Qualifications

• Proven experience leading, coaching, and developing varied sized teams.
• Passion for creating an inclusive and positive team culture.
• Experience managing HR best practices.

Responsibilities

• Translate the boutique's commercial objectives into tangible KPIs.
• Develop and execute the strategic plan aligned with business goals.
• Advocate for exceptional customer experience.

Skills

Retail leadership experience

Coaching and developing teams

HR best practice management

Commercial acumen

Communication and interpersonal skills

Job description

Nestlé Nespresso SA is looking for a Retail Manager for their Westfield Stratford location in London. You will lead the operations of the boutique, championing exceptional customer experiences while managing a high-performing team.

The ideal candidate has proven retail leadership experience, a passion for customer service, and the ability to create a positive team culture. This full-time position offers a range of benefits including a monthly capsule allowance and private medical insurance.