Retail Manager - Meadowhall Sheffield

Nestlé Nespresso SA; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary Nespresso coffee machine

Monthly capsule allowance

25 days holiday + BHs

Up to 10% annual bonus

Private medical insurance

Job summary

Nestlé Nespresso SA is seeking a Retail Manager for the Sheffield Meadowhall boutique. You will lead a high-performing team to achieve commercial objectives, elevate the customer experience and embody the Nespresso brand values at a luxury retail location.

You will drive KPIs, plan events, and ensure safe, compliant operations while delivering exceptional service and brand ambassador excellence.

Qualifications

• Proven retail leadership experience, preferably luxury environment.
• Strong focus on delivering exceptional customer experience and brand standards.
• Experience in developing teams and leading performance through KPIs.

Responsibilities

• Translate boutique commercial objectives into KPIs and team goals.
• Develop and execute strategic plan aligned to business goals with stakeholders.
• Align staff schedules with sales plans to ensure floor coverage.
• Model and foster a culture of outstanding service and brand ambassadorism.
• Lead local events to drive brand awareness and engage existing customers.
• Ensure daily operations are safe, compliant and efficient.

Skills

Retail leadership

Customer experience

Team development

Job description

Retail Manager – Sheffield Meadowhall

Business Area: Nespresso Retail

Location: Sheffield Meadowhall

Salary: Competitive salary

Contract: 12 months fixed-term (full-time)

Benefits

• Complimentary Nespresso coffee machine and monthly capsule allowance
• 25 days holiday entitlement with bank holidays on top
• Potential for up to a 10 percent annual bonus
• Private medical insurance

We are recruiting for an inspiring, passionate and visionary Retail Manager to lead the team at our Sheffield Meadowhall location. You will lead the boutique to successfully achieve its commercial objectives, identifying opportunities to optimise the boutique’s success, ensuring the commercial deliverables and KPIs are achieved.

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.

Your Impact

Ultimately, you will be responsible for the entire daily operations of the boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction.

Key Responsibilities

• Translate the boutique’s commercial objectives into tangible KPIs, providing clear goals for the team to achieve.
• Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
• Align employee work schedules with sales plans to ensure appropriate floor coverage.
• Role model and develop a culture of outstanding service and best in class customer experience, ensuring every customer interaction is elevated.
• Advocate the importance of being a passionate Nespresso brand ambassador.
• Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
• Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base.
• Ensure the boutique is working in a safe and compliant way throughout the day to day operations.

Ingredients for Success

To be successful in this role you will have proven retail leadership experience, ideally within a luxury environment. You will be accustomed to managing teams at pace with a passion on customer centric experiences.

Key Attributes

• Supporting people to develop coupled with a solid understanding of HR best practice and management of employee relations cases.
• The ability to rapidly build great working relationships with your customer base and be comfortable to support and challenge where needed.
• Experience of making strategic decisions and action planning to drive the right results.
• Exceptional communication and interpersonal skills.

We will be considering candidates as they apply and will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

Diversity & Inclusion

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We are committed to equal opportunity for all and may collect relevant data for monitoring purposes during our candidate registration process.

To find out more about Nestlé’s Commitment to a Diverse and Inclusive Workplace: Nestlé's Commitment to a Diverse and Inclusive Workplace