Boutique Hotel Manager

Placements24; Birmingham; On-site; GBP 27,000 - 41,000; Full time

Benefits offered by this job

Bonuses

Medical & retirement

Development opportunities

Accommodation possible

Job summary

Placements24 seeks an experienced Boutique Hotel Manager to lead operations for a luxury property in Gauteng. You will oversee front desk, F&B, housekeeping, and maintenance, ensuring exceptional guest experiences and robust financial performance.

The role demands hands-on leadership, a customer-first mindset, and a track record of optimizing revenue. On-site presence is required to maintain the highest standards and brand integrity.

Qualifications

• 5+ years in hotel management or boutique/luxury setting.
• Proven leadership with ability to manage diverse teams.
• Strong understanding of front office, F&B and housekeeping operations.

Responsibilities

• Oversee day-to-day hotel operations across all departments.
• Lead front desk, F&B, housekeeping, and maintenance.
• Train, mentor and motivate staff to deliver exceptional guest service.
• Develop strategies to enhance guest satisfaction and loyalty.
• Manage budgets, forecast, and optimize revenue (P&L).
• Ensure health, safety, and licensing compliance.
• Address inquiries and resolve guest feedback promptly.
• Maintain property aesthetics and operational readiness.
• Build relationships with suppliers and community.
• Report hotel performance metrics to senior management.

Skills

Leadership

Guest service

Budgeting & P&L

Operations management

Staff development

Communication

Hotel software

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

About the Role

Our client, a prestigious boutique hotel nestled in the heart of Tembisa, Gauteng , is actively seeking an experienced and charismatic Boutique Hotel Manager to lead its operations. This is a hands-on role where you will be responsible for overseeing all aspects of the hotel, from front-of-house services and guest satisfaction to staff management and financial performance. You will be the face of the hotel, embodying its unique charm and commitment to exceptional service. The successful candidate will possess a keen eye for detail, a passion for creating memorable guest experiences, and a strong understanding of the hospitality industry. If you are a natural leader with a proven ability to drive success in a unique hotel setting, this role requires your presence on-site to ensure the highest standards are consistently met.

Key Responsibilities

• Manage day-to-day hotel operations, ensuring efficiency and excellence across all departments.
• Oversee front desk, housekeeping, food and beverage, and maintenance operations.
• Lead, train, and motivate the hotel staff to deliver outstanding guest service.
• Develop and implement strategies to enhance guest satisfaction and build customer loyalty.
• Manage hotel budgets, control costs, and maximize revenue through effective yield management.
• Ensure compliance with all health, safety, and licensing regulations.
• Handle guest inquiries, complaints, and feedback with professionalism and prompt resolution.
• Maintain the aesthetic appeal and operational readiness of the hotel property.
• Forge strong relationships with local suppliers and the community.
• Report on hotel performance metrics to senior management.

Requirements

• A minimum of 5 years of experience in hotel management, preferably in a boutique or luxury hotel environment.
• Proven leadership skills with the ability to inspire and manage a diverse team.
• Excellent understanding of hotel operations, including front office, F&B, and housekeeping management.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.
• Exceptional interpersonal and communication skills, with a guest-centric approach.
• Proficiency in hotel management software and systems.
• A degree in Hospitality Management or a related field is advantageous.
• Ability to work flexible hours, including weekends and public holidays.
• Must reside in or be willing to relocate to the Tembisa, Gauteng area.
• Passion for delivering unique and personalized guest experiences.

Benefits

• This role offers a competitive salary and performance-based bonuses.
• Employees receive comprehensive medical and retirement benefits.
• Opportunities for professional development and career advancement within our client's growing portfolio are available.
• Enjoy a dynamic work environment where your contributions are recognized and valued.
• Accommodation may be considered for exceptional candidates.
• Become an integral part of a unique hospitality brand and shape the future of an exceptional guest experience.