Boutique Hotel Manager — Lead Guest Experience & Revenue

Placements24; Birmingham; On-site; GBP 27,000 - 41,000; Full time

Benefits offered by this job

Bonuses

Medical & retirement

Development opportunities

Accommodation possible

Job summary

Placements24 seeks an experienced Boutique Hotel Manager to lead operations for a luxury property in Gauteng. You will oversee front desk, F&B, housekeeping, and maintenance, ensuring exceptional guest experiences and robust financial performance.

The role demands hands-on leadership, a customer-first mindset, and a track record of optimizing revenue. On-site presence is required to maintain the highest standards and brand integrity.

Qualifications

• 5+ years in hotel management or boutique/luxury setting.
• Proven leadership with ability to manage diverse teams.
• Strong understanding of front office, F&B and housekeeping operations.

Responsibilities

• Oversee day-to-day hotel operations across all departments.
• Lead front desk, F&B, housekeeping, and maintenance.
• Train, mentor and motivate staff to deliver exceptional guest service.
• Develop strategies to enhance guest satisfaction and loyalty.
• Manage budgets, forecast, and optimize revenue (P&L).
• Ensure health, safety, and licensing compliance.
• Address inquiries and resolve guest feedback promptly.
• Maintain property aesthetics and operational readiness.
• Build relationships with suppliers and community.
• Report hotel performance metrics to senior management.

Skills

Leadership

Guest service

Budgeting & P&L

Operations management

Staff development

Communication

Hotel software

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

Placements24 seeks an experienced Boutique Hotel Manager to lead operations for a luxury property in Gauteng. You will oversee front desk, F&B, housekeeping, and maintenance, ensuring exceptional guest experiences and robust financial performance.

The role demands hands-on leadership, a customer-first mindset, and a track record of optimizing revenue. On-site presence is required to maintain the highest standards and brand integrity.