Bournemouth - Customer Operations Manager

BH Live; England; On-site; GBP 19,000 - 33,000; Part time

Benefits offered by this job

Onsite parking

Training and development opportunities

BH Live Active - Gym membership

Health cash plan

Employee Assistance programme

Company pension matched up to 6%

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Job summary

BH Live Active in Bournemouth is seeking a part-time Customer Operations Manager to join the Queens Park centre. You will oversee day-to-day centre operations, ensuring staffing levels, safety, and a positive guest experience.

Hours include evenings, weekends and bank holidays on a rota basis. Previous experience is desirable, and you will lead a team to deliver high-quality customer service while maintaining secure, well-run facilities.

Qualifications

• Previous experience in a similar role is highly desirable.
• Strong customer focus and communication skills.
• Ability to coordinate staffing and safety procedures.

Responsibilities

• Coordinate staffing and reactive shift cover.
• Oversee safe evacuation of occupants in emergencies.
• Open and close the building.
• Carry out visual inspections and report issues to the technical team.
• Maintain building security during duty and respond to incidents.

Skills

Confidence

Organisation

People skills

Customer focus

Commercial acumen

Job description

Post Title: Customer Operations Manager

Sites: BH Live Active - Queens Park

Geographical Location: Bournemouth

Hours: 21 hours per week on a rota basis

Actual Salary: £18,603.73 per annum

FTE Salary: £32,778 per annum

Contract Type: Permanent

The role:

BH Live is recruiting for a part time Customer Operations Manager to join our team at BH Live Active, Queens Park.

Our Customer Operations Managers ensure everyone visiting our centre has a great customer experience, has fun and is kept safe.

You will have day-to-day responsibility for the operations of our centre.

You will:

• Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
• Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
• Open and close the building.
• Carry out visual building inspections of the building and report any issues to our technical team.
• Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.

To be successful you will need:

• Confidence.
• Good organisation skills, with good attention to detail.
• Great people skills, be proactive with great communication skills.
• A customer focussed approach.
• Commercial acumen.

Previous experience in a similar role is highly desirable.

Hours of work will be aligned with the centre's opening hours and will include evenings, weekends and bank holidays, it is expected you will work on a rota basis to meet operational needs.

We offer:

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance programme
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live:

We are one of the UK's leading leisure and event venue operators - a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation - through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences - through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit - through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.