Southampton - General Manager
BH Live
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Benefits offered by this job
Job summary
BH Live is seeking a General Manager for The Quays Swimming & Diving Complex in Southampton. The role leads a premier aquatic venue, overseeing operations, customer experience and performance during a period of change and improvement.
You will be responsible for driving revenue, delivering service standards, and ensuring health and safety compliance across the site. The position requires leadership of a large team and a commitment to high-performance culture.
Qualifications
- Commercial acumen with experience of managing budgets and driving income.
- Attention to detail and high personal standards to lead a site through change.
- Leadership and coaching experience of managing a large team.
- Knowledge of health and safety, ideally including pool plant and aquatic operations.
- Ability to work shifts during the week and some weekends.
Responsibilities
- Own the centre's P&L, deliver service standards, lead the team and ensure health and safety compliance.
- Demonstrate strong commercial understanding of the product and market, seeking ways to generate and build revenue.
- In partnership with marketing, understand the customer journey and drive loyalty with return visits.
- Promote a high-performance culture across the site.
- Ensure safe delivery of activities across all sites through health and safety procedures.
Job description
BH Live is recruiting for a General Manger to lead The Quays Swimming & Diving Complex, one of the South Coast's premier aquatic venues, through an exciting period of change and improvement. The Quays is one of only four High Performance Centres for diving in the UK.
There is a 10m diving board with an 18m diving pool, with public swim sessions and swimming lessons taking place in a separate 25m main pool. Waterslides offer splashing fun for families and individuals, feeding into The Lagoon pool complete with interactive water features.
The Quay Swimming & Diving Complex sits at the heart of our health and wellbeing offer in the city, with referral and aquatic wellness programmes supporting people across the community.
You will lead our teams and make sure every customer and member experiences the best of what The Quays offers. As we invest in the facility and raise our ambitions, we need a General Manager who can drive performance while keeping operational discipline and customer experience at the centre of everything you do.
- Have full accountability for the centre including ownership for the centre’s profit and loss (P&L), delivery of service standards, leading the team and compliance with Health & Safety procedures.
- Demonstrate strong commercial understanding of the product and product market, seeking ways to generate and build on revenue.
- In partnership with marketing, understand the customer journey, respond to customer satisfaction levels and deliver a product that creates customer loyalty with return visits.
- Promote the development of a high-performance culture.
- Ensure the safe delivery of activities across all sites through compliance with health and safety procedures.
- Commercial acumen with experience of managing P&L budgets and driving income.
- An eye for detail and high personal standards, with the resilience to lead a site through change and improvement.
- Leadership and coaching experience of managing a large team of colleagues.
- Knowledge and understanding of health and safety, ideally including pool plant and aquatic operations.
- To be able to work a combination of shifts during the week and need to be available to work some weekends, supporting and leading The Quays when it’s at its busiest.
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.
Our organisational and charitable purpose is to generate:
More participation - through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
Higher audiences - through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
Greater economic and social benefit - through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
Our organisation is changing lives - placing us at the heart of the UK’s growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for local economy through business and cultural tourism.
As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.
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