Bank Outpatients Administrator

Candidate Experience site; Easter Howgate; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive rates

Flexible bank basis

Job summary

Spire Murrayfield Hospital in Edinburgh is seeking an experienced administrator to join the Outpatients team on an ad-hoc bank basis. You will provide administrative support to ensure the smooth running of the ward for patients, visitors and staff.

Key duties include handling consultant clinic requests, scheduling appointments, answering telephone enquiries, and liaising with Catering about refreshments. Strong attention to detail and excellent communication are essential.

Qualifications

• Previous relevant experience in an administrative support role, ideally in healthcare.
• Excellent attention to detail.
• Customer service skills.
• Process driven.
• Team player.
• Computer literate.
• Excellent verbal and written communication skills.

Responsibilities

• Provide administrative support to ensure the smooth running of the Outpatient department for patients, visitors and staff.
• Handle consultant clinic requests, appointment scheduling and related administrative duties.
• Deal with all telephone enquiries efficiently and courteously.
• Provide clear, concise information to all enquiries.
• Liaise with Catering Department regarding refreshments for patients and visitors.
• Prepare clinic lists, patient registration forms, charging and other duties as required.
• Ensure all filing of results and information is accurately filed in patient notes.

Skills

Attention to detail

Customer service

Process driven

Team player

Computer literate

Phone etiquette

Verbal & written communication

Job description

Bank Outpatients Administrator | Spire Murrayfield Hospital | Bank

Spire Murrayfield Hospital in Edinburgh are seeking an experienced administrator to join the team on an ad-hoc, bank basis. As an Administrator, you will be responsible for providing administrative support to ensure the smooth running of the ward for patients, visitors and staff.

Duties and responsibilities;

• Responsible for providing administrative support to ensure the smooth running of the Outpatient department for patients, visitors and staff.
• To undertake administrative role in handling consultant clinic requests, written request for appointments, and other administrative activities as they occur.
• To deal with all telephone enquiries in an efficient and courteous manner
• To give clear, concise information to all enquiries
• To liaise with Catering Department regarding orders for refreshments by patients and visitors
• To provide administrative assistance in the preparation of clinic lists, patient registration forms, charging and all other duties as determined by your team and/or manager
• Ensure that all filing of results and other information is accurately filed in the patient’s notes

Who we're looking for:

• Previous relevant experience in an administrative support role, within a similar industry would be ideal but not essential
• Excellent attention to detail
• Customer Service skills
• Process driven
• Team player
• Computer literate
• Adept at handling various calls on a daily basis
• Excellent verbal and written communication skills

Working Hours: 0 - 37.5 per week

Contract Type: Bank

Benefits

We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.

• Our Values
• We are extremely proud of our heritage in private healthcare and of our values as an organisation:
• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact [e-mail]