Booking Coordinator

Dovetail HRS; Greenham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Dovetail HRS in Newbury, West Berkshire, seeks a Booking Co-ordinator for a temporary ongoing role. 37.5 hours per week, Monday to Friday, 9am-5pm, at £13.54 per hour (£26,400 per year). This position is based at Greenham Business Park and may lead to a permanent role.

You will manage appointments, coordinate assessor schedules and support onsite staff, ensuring high-quality customer service and client satisfaction. Own transport is essential due to location.

Qualifications

• Great administrative experience and customer service focus.
• Experience handling telephone and email communications with clients.
• Ability to manage calendars and scheduling systems accurately.

Responsibilities

• Manage and coordinate appointments, bookings and schedules.
• Communicate with clients to confirm bookings and accommodate changes.
• Maintain calendars and booking databases.
• Support internal teams with up-to-date scheduling information.
• Monitor workflows to avoid conflicts and delays.
• Handle cancellations, rescheduling and urgent requests promptly.
• Ensure high standards of customer service and client satisfaction.
• Arrange flights, accommodations and transport as required.

Skills

Administrative experience

Customer communication

Telephone & email

Calendar management

Tools

Booking systems

Calendar software

Job description

Location: Newbury, West Berkshire

Position: Temporary - Ongoing

Hours: Monday-Friday 37.5 Hours 9am-5pm

Salary: £13.54 per hour (Equivalent to £26,400 pa)

Our client is a business based on Greenham Business Park, Newbury and they are looking for someone to join their team for a 3 month temporary role, but with the possibility of a permanent position.

About the role

A Booking Co-ordinator is responsible for managing appointments, coordinating Assessor schedules, and providing support to onsite personnel. This role plays a vital part in delivering high-quality customer service and ensuring client expectations are consistently met. Booking Co-ordinators will be allocated a set list of clients to promote consistency and close working relationships with the clients.

Your responsibilities

• Manage and coordinate appointments, bookings and schedules.
• Communicate with clients to confirm bookings and address any changes or inquiries.
• Maintain and update calendars, booking systems and relevant databases.
• Support internal teams (e.g., field staff, trainers, consultants) by providing up-to-date scheduling information and necessary information.
• Monitor booking workflows to avoid conflicts, delays or double bookings.
• Handle cancellations, rescheduling and urgent booking requests promptly and professionally.
• Ensure a high standard of customer service and client satisfaction.
• Arrange flights, accommodations and transport where required.

Health and Safety Duties

• Actively support and promote the organisation’s health and safety policies and procedures.
• Encourage safe practices among all personnel by ensuring job bookings include relevant safety briefings and instructions.
• Ensure all bookings include site-specific safety requirements or known risks (e.g., confined spaces, high-risk areas, asbestos registers, PPE requirements).
• Share client-provided health and safety protocols or access restrictions with field staff in advance.
• Ensure that inspectors, engineers or assessors are briefed with the correct documentation before attending site.
• Record any incidents or near misses reported by staff.
• Escalate reported incidents to the health and safety team or line manager.
• Report any safeguarding concerns, raised by the Assessor following an appointment, to the client’s key contacts.

Our client is looking for someone with great administrative experience and also with some experience in communicating with customers by telephone and email.

Due to the location of this company, it is essential that you have your own transport.