Clinic Co-ordinator

Bristol NHS Foundation Trust; West of England; On-site; GBP 26,000 - 27,000; Full time

Job summary

Bristol Eye Hospital is seeking a Clinic Co-ordinator to join Bristol NHS Foundation Trust. This Band 3 role provides a comprehensive outpatient booking and administrative service, ensuring patients are booked into the correct clinics within agreed timescales and that records are accurate.

The post offers full-time 37.5 hours per week, with pro rata salary £25,760–£27,476, and a commitment to flexible working and equal opportunity.

Qualifications

• GCSE English and Maths (or equivalent).
• Previous administrative or customer service experience.
• Excellent communication and interpersonal skills.
• Good organisational and time-management skills.
• Knowledge of PAS, EPR and NHS e-Referral Service (eRS).
• Experience in Ophthalmology is desirable.

Responsibilities

• Book, amend and manage outpatient appointments in line with policies.
• Register patients on PAS and update records as required.
• Provide excellent customer service via telephone, email and letters.
• Support clinic capacity, waiting lists and appointment utilisation.
• Escalate booking issues for timely resolution and coordinate with teams.
• Maintain patient confidentiality and information governance compliance.

Skills

Customer service

IT skills

Data entry

Communication skills

Education

GCSE English & Maths

Tools

PAS

EPR

NHS e-Referral Service

Job description

Main area Ophthalmology Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (5 days a week) Job ref 387-S4349-LMG

Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Eye Hospital Town Bristol Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 27/10/2026 23:59

Clinic Co-ordinator

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role,

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Job overview

The Outpatient Booking Clerk is responsible for providing a comprehensive appointment booking and administrative service to support the efficient delivery of outpatient services. The post holder will ensure patients are booked into the correct clinics within agreed timescales, maintain accurate patient records, and provide a professional and courteous service to patients, carers, clinicians, and colleagues adhering to rules set in the Access Policy, delivering excellent customer service via the telephone and letter, via call centre telephony system

Main duties of the job

Make a Difference to Every Patient Journey

Are you an organised, customer-focused administrator who thrives in a busy environment? Do you enjoy helping people and ensuring services run smoothly? We are looking for an enthusiastic Outpatient Booking Clerk to join our team and play a vital role in delivering an excellent patient experience.

Key Responsibilities

• Book, amend and manage outpatient appointments in line with Trust Access Policies and operational procedures.
• Ensure patients are scheduled into the correct clinics within required timescales.
• Maintain accurate and up-to-date patient records on Trust systems.
• Respond professionally and courteously to patient, carer and clinician enquiries.
• Provide excellent customer service via telephone, email and written correspondence.
• Support the management of clinic capacity, waiting lists and appointment utilisation.
• Escalate booking issues appropriately to ensure timely resolution.
• Work collaboratively with clinical and administrative teams to deliver efficient patient pathways.
• Ensure confidentiality and compliance with information governance requirements at all times.

If you are motivated, organised and passionate about delivering excellent customer service, we would love to hear from you. Join us and help ensure every patient receives the right appointment, at the right time, in the right place.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

Appointment Booking and Scheduling

• Booking new and follow-up patient appointments.
• Managing clinic templates and appointment slots.
• Rescheduling, cancelling, and rearranging appointments as required via the phone
• Ensuring urgent patients are booked within appropriate timescales.
• Registering patients on the Patient Administration System (PAS).
• Updating patient demographics and contact details.
• Processing referrals and ensuring accurate patient records.
• Preparing clinic lists and checking appointments are correctly allocated.

Person specification

Qualifications

• GCSE Grade C/4 or equivalent in English and Maths.
• Previous administrative or customer service experience.
• Excellent communication and interpersonal skills.
• Good organisational and time-management skills.
• Ability to prioritise workload and meet deadlines.
• Competent IT skills, including Microsoft Office applications.
• Attention to detail and accuracy in data entry.
• Ability to work independently and as part of a team.
• Knowledge of Patient Administration Systems (PAS), EPR, and NHS e-Referral Service (eRS).
• Knowledge of outpatient processes and healthcare administration.
• Experience working within an Ophthalmology service.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, if you are interested and you meet the requirements of the Person Specification.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.